Reem Yousef Email and Phone Number

• Developed a web platform for multiple manufacturers.• Organize and manage their data for marketing and advertising purposes.• Coordinated communication and interactions between factories and customers. • Streamlining operations and enhancing customer engagement through the platform.

• Managed a store specializing in phones, tablets, and accessories, overseeing daily operations and inventory.• Managed orders from international suppliers, ensuring timely procurement of materials.• Provided direct customer service, including sales, repairs, and software issue resolutions.• Managed online marketing across multiple platforms to post and boost products, increasing visibility and sales in Hungary.• Responsible for all accounting tasks, including preparing invoices, bills, and maintaining financial. records for smooth business operations.

• Monitored network performance to identify and resolve issues, ensuring optimal service quality for customers.• Engaged with customers via phone, email, and live chat to provide timely technical assistance and support.• Provided support by diagnosing and resolving customer issues related to technical problems and service inquiries.• Managed escalations, gathered key info, and ensured smooth handoff to senior support for resolution.