π Financial Services Professional | Expert in Negotiation and Debt Recovery πGatestone & Co. | Toronto, Ontario, Canada | Oct 2023 - Present | 3 months | HybridAs a dedicated Financial Services Representative at Gatestone & Co., I bring a wealth of experience in negotiating payment resolutions for both consumer and business credit card accounts. In just three months, I have demonstrated strong financial negotiation skills, successfully handling 150+ daily calls with exceptional multitasking abilities. My contributions extend to implementing skip tracing techniques, significantly enhancing debt recovery and supporting the company's successful initiatives.My commitment to excellence is evident in my ability to deliver positive and difficult messages, consistently improving customer satisfaction and securing successful payment arrangements. I thrive in collaborative environments, actively engaging with cross-functional teams to address complex financial issues and ensure comprehensive solutions for our clients.With a keen understanding of financial regulations, I maintain ethical and responsible debt recovery practices, contributing to the overall success and reputation of Gatestone & Co.π« Former Senior Cabin Attendant | IndiGo (InterGlobe Aviation Ltd) | Delhi, India | 5 years 5 monthsIn my previous role at IndiGo, I served as a Senior Cabin Attendant for over five years. My responsibilities encompassed preflight preparation, passenger boarding, departure procedures, inflight duties, and post-flight responsibilities. I coordinated closely with the flight crew, ensuring seamless flight operations while prioritizing excellent customer communication.My commitment to passenger safety was unwavering, evidenced by my proactive enforcement of mandatory safety procedures and effective management of onboard incidents and emergencies. I consistently provided exceptional customer service, from welcoming passengers with enthusiasm to managing diverse passenger needs throughout each journey.π Key Skills: Conflict Resolution | Public Speaking | Team Leadership | Active Listening | Customer Service | Problem Solving | Analytical Skills | Microsoft OutlookLet's connect to explore opportunities for collaboration and mutual success! πβοΈ
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Financial Services RepresentativeGatestone & Co. Oct 2023 - PresentToronto, Ontario, Canadaο Successfully negotiating payment resolutions for consumer and business credit card accounts, showcasing strong financial negotiation skills.ο Consistently handling 150+ daily calls with exceptional multitasking abilities.ο Implementing skip tracing techniques to enhance debt recovery, contributing to the company's successful initiatives.ο Delivering positive and difficult messages, improving customer satisfaction and securing successful payment arrangements.ο Collaborating with teams to address complex financial issues, ensuring comprehensive solutions for clients.ο Demonstrating strong understanding of financial regulations, maintaining ethical and responsible debt recovery practices. -
Senior Cabin AttendantIndigo (Interglobe Aviation Ltd) Sep 2021 - May 2022Delhi, IndiaPreflight Preparation: Coordinated with the captain to gather flight details and confirm emergency signals. Conducted preflight crew briefings to assign roles, review conditions, and assess grooming. Supervised cabin security and equipment checks. Ensured sufficient supplies onboard.Passenger Boarding: Coordinated with the captain for boarding and document checks. Made necessary public address announcements. Conducted passenger safety briefings. Verified passenger count.Departure Procedures: Advised the captain when boarding was complete. Maintained Flight Deck Security. Oversaw emergency slide procedures. Ensured cabin security during takeoff, landing, and as directed.Inflight Duties: Coordinated and directed cabin crew during emergencies, medical incidents, or unruly passengers. Prepared for diversions, emergency landings, or ditching. Communicated security, medical, and equipment issues to the captain.Post-flight Responsibilities: Completed and submitted required forms and reports. -
Cabin AttendantIndigo (Interglobe Aviation Ltd) Jan 2017 - Aug 2021New Delhi, Delhi, Indiaο Prepared the aircraft for customer boarding, meticulously ensuring adherence to the service and safety plan for each flight.ο Effectively communicated with customers through one-on-one interactions and clear intercom announcements, consistently maintaining a warm, friendly, and professional demeanor.ο Welcomed passengers with enthusiasm and maintained engaging interactions throughout the flight to cultivate a comfortable and friendly environment.ο Enforced mandatory safety procedures, prioritizing passenger safety throughout each flight.ο Collaborated closely with the flight crew (pilots) to ensure seamless flight operations while prioritizing excellent customer communication.ο Provided inflight snack, meal, and beverage services, as well as conducted onboard product sales, enhancing the overall passenger experience.ο Assisted passengers with diverse needs, including carry-on baggage stowage, seating arrangements, and general comfort to guarantee a pleasant journey.ο Managed onboard incidents and emergencies, ensuring the safety and well-being of passengers and providing First Aid as required.ο Maintained the general orderliness and cleanliness of the aircraft, upholding the airline's high standards.ο Actively solicited and shared customer feedback with management, contributing to continuous improvement initiatives aimed at enhancing the customer experience.ο Diligently completed and submitted all required safety reports in accordance with company policies and regulatory standards.
Reema Bourwal Education Details
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Sav Jain Girls Pg CollegeComputer Programming, Specific Applications
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Reema Bourwal attended Sav Jain Girls Pg College.
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