Reem Ibrahim Email & Phone Number

Dubai, United Arab Emirates

- Develop and implement effective customer relations strategies to enhance client satisfaction and loyalty in diverse portfolio that includes residential, commercial, and hospitality.- Serve as the primary point of contact for key customers, ensuring their needs are met and expectations exceeded.- Collaborate with internal teams to resolve customer issues and improve service delivery processes. Systems Proficiency:- Avaya Interaction - Oracle- Farvision- Urbanise - SalesForce

Dubai, United Arab Emirates

- Served as the primary point of contact for customers, delivering high-quality support via phone, email, and chat, addressing a wide range of inquiries related to property management, leasing, and community services.- Handled escalations, resolving complex customer issues through effective communication, problem-solving, and coordination with various internal departments.- Adapted communication styles to effectively engage with customers from diverse backgrounds, building positive relationships with each individual.- Trained and mentored new team members on best customer service practices, contributing to overall team development.System Proficiency:- Avaya Interaction - Oracle - Farvision - Urbanise - Salesforce

Dubai, United Arab Emirates

- Diagnosed and resolved web page and server issues by identifying root causes and implementing efficient corrective actions.- Maintained and updated web content and links to ensure a seamless and optimized user experience.- Conducted regular backup and recovery tests to ensure system readiness and rapid issue resolution.- Monitored website usage data to identify areas for improvement, implementing updates and patches to enhance performance and minimize disruptions.

Dubai, United Arab Emirates

- Collaborated with a cross-functional team to develop and deploy web-based applications, ensuring timely delivery and high performance.- Wrote clean, efficient code using programming languages such as Python, Java, and SQL to support various business operations.- Worked closely with stakeholders to gather requirements and deliver customized software solutions tailored to their specific needs.- Assisted in the testing and debugging of applications, identifying bugs and applying fixes to improve system stability and functionality.- Provided technical support to team members and users, troubleshooting issues and offering solutions in a timely manner.

Ajman Emirate, United Arab Emirates

- Conducted research on Embedded Systems, focusing on real-time algorithms and system performance optimization.- Assisted in lecture preparation, grading, and leading tutorials, ensuring smooth course delivery.- Designed and implemented lab exercises to demonstrate core Embedded Systems concepts, including hardware and software integration.- Mentored students on research projects and provided support through office hours and feedback on assignments.