Reem Aldeeb Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Cairo Governorate, Eg

Cairo, Egypt

• Provide ongoing coaching and OJT support to customer service representatives to help them continuously improve their skills, with a focus on communication and cultural competency.• Liaise with other support teams or product teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.• Monitor and evaluate the effectiveness of training programs, and… Show more • Provide ongoing coaching and OJT support to customer service representatives to help them continuously improve their skills, with a focus on communication and cultural competency.• Liaise with other support teams or product teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.• Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes.• Become the “go to” person within Training and Quality function for questions and problems around product, process, tools and other Customer queries. • Explain the rationale of not only how things are done, but why.• Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.• Ensure proper documentation, notification, escalation, tracking and follow up.• Analyze and identify root causes of dissatisfaction and recommend solutions to improve overall satisfaction.• Share information required for the team to be successful.Provide functional and or technical support.• Develop and maintain product knowledge, industry knowledge, and best practices.• Collaborate with other departments, including operations and quality assurance, to identify areas for improvement and develop targeted training programs• Participate in Quality Calibrations and align and define procedures or standards, since they would have the knowledge of what the right or best way to execute a task would be.• Provide recommendations for procedural improvements. Show less

Cairo, Egypt

Cairo, Egypt

• Teach basic English skills including reading, writing, and speaking. • Compose lesson plans in order to successfully incorporate the full duration of each lesson.• Execute lessons efficiently using different styles of teaching depending on the content. • Organize classroom lectures and coursework, prepare materials and activities, identify students with special requirements and create individualized plans, determine exam and assignment grades, and research new language teaching… Show more • Teach basic English skills including reading, writing, and speaking. • Compose lesson plans in order to successfully incorporate the full duration of each lesson.• Execute lessons efficiently using different styles of teaching depending on the content. • Organize classroom lectures and coursework, prepare materials and activities, identify students with special requirements and create individualized plans, determine exam and assignment grades, and research new language teaching methods. Show less