Reema V. Email & Phone Number

Mississauga, Ontario, Canada

Canada

More than 3 years of experience in Technical Support and Customer service, support desktop systems for users, email service. Strong working experience in dealing with customers by sharing technical knowledge regarding doubts and issues.Provide technical support and troubleshooting for hardware, software, and network issues.Install, configure, and maintain computer systems and software applications.Administer network infrastructure, including routers, switches, and firewalls.Collaborate with cross-functional teams to implement IT projects and upgrades.Conduct regular system audits and maintenance tasks to ensure data integrity and security.Train end-users on software applications and best practices for IT usage.

Vaughan, Ontario, Canada

Canada

Responsible for Managing a team.1. Managing workflow.2. Training new hires during the peak time that helped in the efficient workflow with having several helping employees during rush hours.3. Creating and Managing team schedules. 4. Reporting to HR and senior management. Managing inventory details and tracking systems. 5. Developed performance plans for new hires to grow and succeed in their current as well future roles in the store that uplifted the employees participation by 15%.6. Maintained integrity with following cash handling policies while doing cash management as well as doing inventory count and order placement which helped in the ongoing systematic store operations.

Brampton, Ontario, Canada

• Developed excellent time management skills to ensure that all tasks were completed on time.• Responsible for opening and closing the store, accurately balancing till at shift end, bank deposits and other paper work with strong communication skills and dealing with the customer complaints with a reliable solution.• Conducted training on how to significantly improve sales by highlighting the importance of product knowledge. • Trained the new members with proper guidelines, policies and procedures and completed this task way before deadline which increased the productivity of the store by 35%.

Pune Area, India

• 3+ years of experience in Technical Support and Customer service, support desktop systems for users, email service. Strong working experience in dealing with customers by sharing technical knowledge regarding doubts and issues.• Strong knowledge of data entry and managing daily phone calls and emails with high volume of calls, focus to details.• Proficiency in Windows 7 & 10 to update/install it, update PC hardware desktop support and working knowledge of ticketing systems like ServiceNow. I have working knowledge with ServiceNow ticketing system to maintain the incident management. I have worked throughout remote service to resolve the issues and backup systems.• Proficient knowledge and experience of Active Directory to create/delete/update/reset passwords, Networking protocols (TCP/IP, DNS, DHCP, FTP), VPN, Remote Access, and experience in setting up, Wireless networks and dealing with connecting issues of printers, software. Certified in Microsoft Office (Office 365).• Provided backup support within the IT Department by completing duties as required to meet the needs of the organization and installing or changing software to fix issues using troubleshooting skills.• Diagnosing system errors and other issues and training other staff members on troubleshooting and diagnosing problems. Writing, editing, and revising training manuals for new and updated software and hardware.