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Reem H. Abdelsalam is listed as Customer Experience Manager | Process Improvement Expert | MBA Holder | Google Project Management at Careem, a company with 3230 employees, based in Giza, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Reem H. Abdelsalam.
Reem H. Abdelsalam previously worked as Care Experience Manager (Process and Knowledge) at Careem and Care Experience Lead (Process and Knowledge) at Careem. Reem H. Abdelsalam holds Master Of Business Administration - Mba from Eslsca Business School - Egypt.
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🌟 Customer Experience Manager | Process Improvement Expert | Certified Project Manager💼 With 8+ years of experience in driving customer satisfaction and operational excellence, I specialize in project management, process optimization, and knowledge management. Certified in Google Project Management and Lean Six Sigma, with an MBA in Global Marketing.🎯 Over the past five years, I have achieved a 15% improvement in CSAT, a 10% boost in Quality Scores, a 50% reduction in AHT through Robotic Process Automation (RPA), and a 5% increase in FCR.🚀 Skilled in employing Agile methodologies, I excel at streamlining workflows, enhancing customer journeys, and aligning processes with strategic business goals to deliver measurable outcomes.Let’s connect and explore how we can create value together!
Listed skills include Microsoft Office, Microsoft Word, Time Management, Leadership, and 10 others.
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Global
🌟Process Improvement | Knowledge Management | Project Management | Customer Lifecycle Management | Training Management - Led a team of 6+ to document 600+ processes and launch 100+ Go-to-Market (GTM) care readiness plans, streamlining knowledge management across Careem’s verticals and achieving a 10% improvement in Quality Scores.- Reduced new trainee.
Maadi
Other employees you can reach at careem.com. View company contacts for 3230 employees →
Maroof Khan
Colleague at Careem
United Arab Emirates, United Arab Emirates
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QA
Qadeer Ahmad
Colleague at Careem
Lahore District, Punjab, Pakistan, Pakistan
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AB
Abdul Basit Malik
Colleague at Careem
Karāchi, Sindh, Pakistan, Pakistan
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ZA
Zain Ali Baig
Colleague at Careem
Pakistan, Pakistan
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يح
ياسين حسن
Colleague at Careem
Baghdad, Baghdad Governorate, Iraq, Iraq
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MK
Mansoor Khan
Colleague at Careem
Sharq, Al Asimah, Kuwait, Kuwait
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IA
Iqbal Academy
Colleague at Careem
Karāchi, Sindh, Pakistan, Pakistan
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KA
Khawaja Ali Butt
Colleague at Careem
Pakistan, Pakistan
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CG
Chodhri Gulzar Gulzar
Colleague at Careem
Lahore, Punjab, Pakistan, Pakistan
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MM
Maryam Maher
Colleague at Careem
Baghdad Governorate, Iraq, Iraq
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Quick answers generated from the profile data available on this page.
Reem H. Abdelsalam works for Careem.
Reem H. Abdelsalam is listed as Customer Experience Manager | Process Improvement Expert | MBA Holder | Google Project Management at Careem.
Reem H. Abdelsalam is based in Giza, Al Jizah, Egypt while working with Careem.
Reem H. Abdelsalam has worked for Careem and East Ziet Company, Zeitco.
Reem H. Abdelsalam's colleagues at Careem include Maroof Khan, Qadeer Ahmad, Abdul Basit Malik, Zain Ali Baig, and ياسين حسن.
You can use AeroLeads to view verified contact signals for Reem H. Abdelsalam at Careem, including work email, phone, and LinkedIn data when available.
Reem H. Abdelsalam holds Master Of Business Administration - Mba from Eslsca Business School - Egypt.
Reem H. Abdelsalam is listed with skills including Microsoft Office, Microsoft Word, Time Management, Leadership, Teamwork, Public Speaking, Research, and Team Leadership.
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