• Conduct cold calls, email campaigns, and follow-up activities to generate qualified leads.• Prepare and present proposals, RFP responses, and sales presentations to potential clients.• Build and maintain strong relationships with new and existing clients, understanding their business needs and challenges.• Gather client feedback and provide insights to improve service offerings and client satisfaction.• Conduct market research to identify industry trends, competitive landscape, and new opportunities for growth.• Work to develop campaigns, promotional materials, and digital content that supports business development efforts.• Participate in industry events, conferences, and networking activities to promote the company and build professional relationships.• Prepare regular reports on business development activities, including sales forecasts, pipeline status, and key performance indicators (KPIs).

• Lead, mentor, and develop a high-performing Customer Success team.• Foster a customer-centric culture, ensuring the team delivers exceptional customer service and builds strong relationships.• Conduct regular team meetings, performance reviews, and provide ongoing support.• Develop and manage customer success programs to improve customer engagement, satisfaction, and retention.• Oversee customer onboarding and support processes to ensure a seamless and positive experience.• Develop and implement scalable processes and best practices to improve team efficiency and customer outcomes.• Act as the voice of the customer within the organization, providing feedback to relevant teams to enhance product and service offerings.• Engage with key customers to understand their needs, challenges, and goals, and develop strategies to drive their success.• Create and maintain strong relationships with key stakeholders to build trust and loyalty.

• Develop and implement strategies to grow the online community across social media platforms, forums, and other digital channels.• Monitor and manage the company’s online presence, ensuring prompt responses to customer inquiries, comments, and feedback.• Foster a positive and engaging environment within the community by organizing events, contests, and other activities.• Identify and engage with community influencers and advocates to promote the brand.• Promote the company’s brand, products, and services through active participation in community discussions and events.• Act as the company’s advocate in the community and as the community’s advocate within the company, ensuring that the community’s needs are heard and addressed.

• Developing ASAL business processes, B2B, and sales process for better results.• Taking Sales Qualified Leads from the Marketing team and closing them, plus generating leads.• Working on current clients for expansions and expanding the current teams with growing ASAL business with each client.• Working on developing processes and programs related to our B2C business in the internal market.• Management of the Business Process Outsourcing in ASAL, and working on getting candidates for the BPO opportunities we get, etc.• Prospecting from various sources and getting leads for ASAL, then converting the leads to Sales Qualified Leads.• Meeting prospects, leads, and clients and arranging business meetings.• Client relationship management and satisfaction.

• Was a part of hosting the graduate induction event in Dubai.• Organized and tracked Data for different lines of service.• Helped Senior managers in different lines of service with data collection.• Capture and report customer feedback towards continual product development (using this feedback to process changes to be made on products, services and procedures).• Helped in preparing LPO’s for handling flight, Visa and Hotel bookings.• Worked directly with suppliers in terms of contract finalization.

• Collected statistical data for what motives students in the business field.• Collected statistical data for what motives employees to stay in low paying jobs.• Collected statistical data for what motives students to pursue a master’s degree.• Worked directly with the Management department to share the data to the universities in the United Arab Emirates.

• Worked in the finance and registration department for student’s payments and enrollments.• Handled student’s payments per semester and scholarships.• Worked directly with new students of what is required for enrollment & what they are missing from their files.• Support stuff in the orientation week.