Assistant Manager - Content Management Group
CurrentManaging E-content deliveries [XML, HTML, SGML] for Scientific, Technical and Medical Journals for Commercial and Society publishers.Current team strength – 18Define timelines with the Delivery heads in initiating and completing projects.Exceed customer expectations by meeting 24 hours turn around performance with high fluctuating volumes and Quality deliverablesEnsure effective utilization of resources by cross-training team on multiple projectsPrepare Quarterly Performance Incentives and Annual Appraisal Reports for teamInstrumental in streamlining the Pilot projectsRegular and Timely updation of Quality Manual ProceduresMaintain the ISO / ISMS Documents and conduct internal ISO auditsHandle Customer interaction through E-Mail and Conference Calls