Reena David Email & Phone Number

Bangalore

Oxfam India is a movement of people working to end discrimination and create a free and just society. We mobilise support to save, protect and rebuild lives of the poorest of poor affected by crisis and humanitarian disasters.Key Responsibilities:•Work on developing Tele fundraising training materials and SOPs, as required.•To maintain donor relationships where required, handle donor escalations.•Work closely with the operations functions to plan and evaluate TNA (Training… Show more Oxfam India is a movement of people working to end discrimination and create a free and just society. We mobilise support to save, protect and rebuild lives of the poorest of poor affected by crisis and humanitarian disasters.Key Responsibilities:•Work on developing Tele fundraising training materials and SOPs, as required.•To maintain donor relationships where required, handle donor escalations.•Work closely with the operations functions to plan and evaluate TNA (Training Need Analysis), RefresherTraining.•Assist Human Resources and Call Centre Management in participating in the selection process of potential candidates.•Monitoring of calls, Handholding each executive on creating urgency, probing, objection handling, what they have achieved, what issues they have faced and helping them to achieve daily targets.•Team meetings on a weekly basis to motivate and share information on Training and Quality milestonesachieved.•Use the MIS to share feedback to the team on performance and how they can improve.•Be the key point of contact for process and campaign knowledge, understand the need of training and design training plans for bottom performers accordingly.•To optimize team’s performance on achieving better call quality standards.•Conducts regular calibration sessions to ensure the validity and reliability of results.•Develop/implement, and monitor training programs for In-house and Outsource Agencies.Workshops: Oxfam Programme Visit,Oxfam Global F2F and telemarketing Skill share 09/2019 | Athens, Greece•Retention, data, reporting, Ever-giving.•Leadership, training, development of staff, culture.•Recruitment and career progression.•Storytelling around programme visit.•Having real conversations with supporters.•Creative development process & script writingOxfam Programme Visit, Public education 03/2019 | Delhi, IndiaA 3-day campaign design workshop to plan and bring Oxfam team and partners together and Finalize the Education campaign plan. Show less

Bangalore Urban, Karnataka, India

Go Pigeon is an on demand, technology enabled end –to-end logistic management company which offers one stop solutions for all your shipping needs. They have developed a customized tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple courier companies.Key Responsibilities:•Customer Support.•Retention of Customers.•Customer Dispute closure.•Services Quality.•Team coordination &… Show more Go Pigeon is an on demand, technology enabled end –to-end logistic management company which offers one stop solutions for all your shipping needs. They have developed a customized tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple courier companies.Key Responsibilities:•Customer Support.•Retention of Customers.•Customer Dispute closure.•Services Quality.•Team coordination & nurture.•Supervise and increases effectiveness and efficiency of Customer support.•Support management with Reports. Show less

Bangalore Urban, Karnataka, India

24/7 Inc. Headquartered in Silicon Valley, USA, 24/7 Inc. is a global online technology and operations company with over 9,000 employees worldwide. 24/7 Inc. was founded in April 2000 by P V Kannan and Shanmugam Nagarajan and was later funded by Mike Moritz, the top VC from the VC firm Sequoia Capital.Key Responsibilities:•Have worked in Voice Process.•Providing floor support, handling escalations and also managing the Queue.•Monitoring calls and provide feedback as well as… Show more 24/7 Inc. Headquartered in Silicon Valley, USA, 24/7 Inc. is a global online technology and operations company with over 9,000 employees worldwide. 24/7 Inc. was founded in April 2000 by P V Kannan and Shanmugam Nagarajan and was later funded by Mike Moritz, the top VC from the VC firm Sequoia Capital.Key Responsibilities:•Have worked in Voice Process.•Providing floor support, handling escalations and also managing the Queue.•Monitoring calls and provide feedback as well as coaching.•Conduct internal calibrations, client call listening and interaction.•Due to my continual performance I was moved into the Quality Department, my responsibilities included verification and monitoring calls for Insurance and New Acquisition. Involved in giving feedbacks, team briefings, calibrations and client list & also maintaining quality reports. Show less

Education record

Diploma In Administrative-Secretarial Course