Reena Devi Email & Phone Number

Bolton, Ontario, Canada

Gore Road, Brampton

• Supervise, co-ordinate and schedule the activities of staff who prepare, portion, and serve food. Make sure to provide appropriate services to the customers. Keep records of such as amount and cost of meals served, and hours worked by employees. Establish work schedules and procedures.• Maintain records of stock, repairs, sales, and wastage. Estimate and order ingredients and supplies required for meal preparation.

Mississauga, Ontario, Canada

• Responsible for the overall packing of the envelopes with right insets and excellent quality pages. Everyday meeting with the supervisor and the staff to give the reports of daily job.• Keep a record of all files in system and in paper files, mailing, billing, printing.Managing the work of approximately ten machines by checking quality of production from start to end and communication with the operators to guide them about their daily tasks.• Navigate multiple applications at the same time to extract the information quickly, accurately, and efficiently.

Etobicoke

• Unpack and sort various incoming specimens received from physicians, clinics, and hospitals. Confirm patient information on requisitions and specimen samples. • Resolve any problems or inaccuracies prior to testing. Collecting the information of the clients and entering the data into the system.• Doing registration for the clients who are selected for the Covid- 19 test and providing them with accurate information. • Print out the labels after making them in the system using Intralab software.• Prepare and sort specimens for technical analysis. Train new team members. Perform maintenance of laboratory equipment on a weekly and monthly basis. Ad hoc duties as assigned.

Mohali District, Punjab, India

• Interact with customers while solving their problems. Dealing with Flipkart online shopping site where customers raised their queries through live chat platform, resolved their issues with proficient manners.• Tracking customers’ parcels and letting them know the delivery date and shipping details.• Provide appropriate information to the customers with regards to prices, quality and delivery of products and change address, phone number and other information on the profile of customers according to their requests.• Keep patience and politeness while dealing with angry customers and apologize if something went wrong due to the company’s mistakes while focusing to make them calm and understand the scenario. File claims while defective orders are discovered. Ensure total satisfaction of customers during their shopping experience.

India – February 2018 – August 2019

• Keep records of orders and supplies of tractors within the assigned areas.• Maintain daily report of orders and sales to submit to the supervisor.• Deal with emails and respond to them accordingly and keep track of files.• Answered telephones and forwarded the calls to the concerned team if customers had complaints, want to place orders.• Enlighten and educate customers on product prices and details.• File the issues of refund, return and exchange in the system.

Hoshiarpur, Punjab, India

• Manage all the front desk tasks.• Answered incoming phone calls, electronic means, and face to face in a prompt, polite and professional manner.• Booking of students IELTS exam, registration of new students, review their transaction history according to the clearance rules of the company and maintain remaining balance of students and update regular transactions in the system. Extension of students’ courses when needed.• Giving guidance to the customers in an effective way according to their requirements. Answered incoming phone calls, electronic means, and face to face in a prompt, polite and professional manner.• Booking of students IELTS exam, registration of new students, review their transaction history according to the clearance rules of the company and maintain remaining balance of students and update regular transactions in the system.• Extension of students’ courses when needed. Giving guidance to the customers in an effective way according to their requirements

Mobile Application Design And Development, Android Developer

M.Sc (I.T), Information Technology

B. C. A, Computer Science