Various Roles | Aegis Bpo Malaysia (Celcom Project)
Malaysia
TEAM LEAD | CELCOM BUSINESSAdhere to SLA agreements and FCR targets, conduct regular meetings with theOperation Manager to suggest improvements for customer satisfaction, andupdate clients and the support team via email to address recurring issuespromptly.L1 TECHNICAL SUPPORT | CELCOM ROAMING (PROMOTED)Provide support for network or service issues, create and assign trouble tickets,check for outages, and advise customers on status updates. Analyze anddocument… Show more TEAM LEAD | CELCOM BUSINESSAdhere to SLA agreements and FCR targets, conduct regular meetings with theOperation Manager to suggest improvements for customer satisfaction, andupdate clients and the support team via email to address recurring issuespromptly.L1 TECHNICAL SUPPORT | CELCOM ROAMING (PROMOTED)Provide support for network or service issues, create and assign trouble tickets,check for outages, and advise customers on status updates. Analyze anddocument processes, and collaborate with team members to enhanceefficiencies.CUSTOMER SERVICE EXECUTIVE | CELCOM FRONTLINER (PROMOTED)Deliver personalized service for phone inquiries and feedback, answer andmanage incoming calls, provide billing information, and create trouble tickets toresolve account issues quickly. Show less