Reena Grace Email & Phone Number

Managed a team of 60 including the front office staff, Administration staff, telecalling staff, field engineers staff, store and Car DriversTrained management team to deliver courteous, professional guest service by front office staff consistent with company’s service standardsConducted monthly front office meeting with all staffReceived the clients and provided accommodation based with company’s standards

Provided mentoring, supervisory support and guidance to Inquiry Agents for all daily department activities.Responsible for a large volume of inbound and outbound calls/e-mails and responding to them within a 24 hour time period.Entered number of daily calls and e-mail routed to the call center into excel spreadsheet, Route and record.Coordinated meetings, including reserving conference rooms and arranging breakfasts, lunches, etc. Privy to confidential information on regular… Show more Provided mentoring, supervisory support and guidance to Inquiry Agents for all daily department activities.Responsible for a large volume of inbound and outbound calls/e-mails and responding to them within a 24 hour time period.Entered number of daily calls and e-mail routed to the call center into excel spreadsheet, Route and record.Coordinated meetings, including reserving conference rooms and arranging breakfasts, lunches, etc. Privy to confidential information on regular bases.Received the clients and provided accommodation with company standards.Worked as Receptionist & Administrative Assistance; Met and greeted visitors and associates.Controlled flow of in-coming and out-going correspondence.Managed high volume phone calls.Booked conference rooms and update employee listing.Privy to confidential information on a regular basis.Assisted Public Relations with Press Kits, Scrap Books and Media.Maintained magazine log and contact list in Excel spread sheet Show less