Reena K. Email & Phone Number

Manchester, United Kingdom

. Managed and delivered a number of key internal and external projects, this included the prioritisation of change, undertaking root cause analysis, business case development and undertaking senior leadership presentations right through to the successful launch of each change within the relevant governance model· Delivered key process and operational change agendas across Barclays portfolios to ensure we are regulatory compliant, striving towards delivering a best-in-class customer experience and across business operations and maximising all available opportunities to digitalise and create procedural efficiencies across Unsecured, Secured and Business Collections· Initiated, managed and shaped ideas into clear project scope and definition and to gain appropriate stakeholder buy-in across multiple departments· Through effective scoping, root cause analysis and prioritisation skills, contributed towards the wider agenda within Unsecured, Secured and Business Collections by delivering change projects and initiatives on schedule, within budget and in a controlled and effective manner· Managed and delivered projects, engaging with stakeholders throughout the full delivery of projects, through to initiation, requirement analysis, design, build, testing, implementation and closure· Accountable for driving change and procedural enhancements that emanate from existing processes such as Customer Outcome Testing and Root Cause Analysis, Complaints and ensuring rigorous controls are in place· Completed engagement, discovery, design and implementation framework and closure packs with post implementation testing· Identified, assessed and managed project risks, assumptions, issues and dependencies, escalating as appropriate via the agreed governance framework· Produced visio flows and to implement tactical and strategic process fixes· Completed a number of remediation projects

Manchester, United Kingdom

• I provided oversight of CAP/CASS regulations, ensuring that our Custody Operations in EMEA adhere to applicable local laws and maintains effective systems, processes and controls that are in compliance with all European regulations.• I delivered strategic projects to improve the regulatory reporting infrastructure and actively participate in strategic initiatives to enhance CASS/CAP Governance model.• I managed the governance of CASS/CAP breaches and Incidents ensuring that subsequent breach forms submitted in designated timeframe interaction with Operations, Risk and Compliance.• I created weekly strategic power point and distributed breach MI packs, presenting them to the relevant stakeholders on a weekly basis.• I produced monthly governance packs, which i presented in monthly forum.• I provided quality assurance for breaches, tracking remedial actions.• I provided monthly quality assurance for assets under custody ensuring that any variances are narrated• I ensured for assets under custody, monthly controls were performed and prepared monthly governance packs for the assets under custody committee• I worked on ad-hoc projects, supporting with Audit and Compliance preparation, delivery and process enhancements• I created process flows, decision trees and flow charts for processes and provided training to colleagues

Manchester, United Kingdom

• I worked closely with internal and external clients globally across Transaction Banking Cash Management, having had the ability to build trust and relationships to work collaboratively with key stakeholders and maintaining key relationships and contacts to support and obtain information from Nostro providers• I was responsible for project managing the Implementation of the Unicorn and Wolfsberg projects, ensuring project planning and deadlines were completed on time.• I created process maps and ensured training was provided to other team members on BAU processes for contingency purposes• I supported with Nostro account openings and closures, liaising with the correct areas of the business to support• I proactively managed and regularly reviewed legal documents, ensuring these were maintained and up to date• I supported stakeholders on any new initiatives, using different strategies, recognising issues and problems.• I was the primary source of reference, and the escalation point within the team and to the wider group to understand, Investigate and resolve any issues• I created communications, strategic power point packs and distributed these to relevant stakeholders. I presented information to the business in a meaningful and easy to understand format, tailored to my audience• Using persuasion, negotiation and a range of approaches I obtained preferential pricing agreements to the benefit of the business for payments and repair charges • I Introduced and influenced improvements to simplify processes, enhancing BAU activities and contributing to the achievement of shared goals• I managed banking relationships, renegotiating terms and conditions, aligning pricing, nostro account management and routing and settlement agreements• I built budget trackers and reported on benefits gained throughout the year to senior stakeholders

Manchester, United Kingdom

• I delegated and prioritised work, on achieving deadlines and milestones without compromising quality• I created, Investigated and solved investigation cases• I managed the 'OUR' charges and 'NON - STP' charges processes and was the subject matter expert for all colleagues and stakeholders • I worked with internal and external stakeholders to ensure cases resolved end to end

Manchester, United Kingdom

• I worked within the payment sector as part as a team processing charges for corporate customers in relation to non-compliance of EU banking regulations. This required a firm grasp of the banks internal payments systems, efficient computer typing skills and the ability to manipulate Microsoft excel documents•. I worked in a volume orientated environment which enhanced my ability to priorities workloads and leverage the power of teamwork to achieve deadlines• I proactively analysed and advised fellow team members on best practices in order to maintain a healthy risk and safer environment. I also created stats on the work the team does as a whole• I processed CHAPS and Foreign payments• I was responsible for individual work stacks in relation to daily maintenance of payment bulking and the initiation of payment investigation claims. Delivery of this process helped other payment units function much more efficiently

Manchester, United Kingdom

• I collaboratively worked with all members of staff and management to achieve punctual and accurate distribution of customer bills• As a process expert, I had to show the confidence, to contribute as an active team member • I trained colleagues and monitored their progress•I raised process improvements, which saved FTE • I delegated and prioritised work, always achieving milestones without compromising quality