Reena Kumari Email & Phone Number

Delhi, India

• Heading a team of 6 travel agents responsible for pilgrimage, hill and heritage packages, accounts for monthly revenue of ~ INR 2 crores• Collaborate with technology team and update website with limited time deals during peak season, enhancing CRM queries by ~50%• Negotiated and struck deals with over 30 vendors for travel packages, expanded network by ~15%• Initiated a partnership with hotels during pandemic to design staycation packages for north and south India, contributed a monthly revenue of INR 5 lakh • Managed complicated high net worth client’s complaints, achieving zero legal penalties

• Led a team of 4 travel agents to formalize customized travel packages, worth ~INR 30 lakh monthly• Managed business relations with hotelier and local travel agents, reduced the cost by ~10%• Designed high budget B2B travel packages for business travels, generating monthly revenue of ~INR 15 Lakhs

Gurugram, Haryana, India

• Delivered end to end booking and travel experience of packages worth INR 10 lakhs • Spearheaded a cross-functional team of 25 from sales and operations exceeding the conversion ratio by ~20%• Instrumental in developing over 10 packages for NRIs and Foreigners for the tenure of 20 days covering pan India• Trained and mentored 15 new hires in developing holiday packages from scratch

• Exceeded the domestic hotel booking target by 25% while working at IBM Daksh for Yatra travel process • Handled Air India travel processes from booking to customer complaints at Interglobe Technologies • Responsible for Indian Airline bookings for Inbound & Outbound customer at OMNIA Services

Pgdm (Executive), Marketing

Bachelor'S Degree, Chemistry