Direct report to the VP of Client Support, providing regular input on all account activity, including status and call reports, new account roll outs, monthly LOR (Loss of Revenue Report), and proposal generation.Managed calendar and schedule for VP of Client Support.Review and confirm company contracts, including insurance verification and document validation.Researched and prepared documents for presentation to customers, committees, and executives.Used internal, proprietary software (waves) to search, run weekly, monthly and yearly reports; and track departmental expenses for a field team of 55 across the U.S.Created and monitored managerial assessment and evaluation reports.Analyzed and processed candidates resumes for interviews company wide.

Responsible for all client communications and conflict resolution on assigned accounts.Ensure that client issues are dealt with in an efficient manner and elevated escalated issues to the Senior Operations Manager. Worked closely with the project team in order to maintain continuous knowledge of ongoing seasonal and episodic floor care programs. Ensured that all processes and procedures were followed and that quality standards exceed customer expectations. Included off-site travel to customer corporate meetings.Provided consistent two-way communication between the client and local field teams. I was the liaison between the corporate office of our customers and our regional field markets. Reported directly to the Senior Operations Manager, providing regular input on all account activity, including status and call reports, inspection reports, door reports, and margin analysis. Excellent report-writing, analytical and project management skills,Responsible for providing an effective and professional secretarial and clerical service to coworkers and managers Handled requests from colleagues and managers for documents via post and email. Made certain stationary levels were kept up to par and ordered new supplies accordingly, while managing the yearly budget.