Reena Malhi Email & Phone Number

Reading, England, United Kingdom

Marlow, England, United Kingdom

Managing the relationship for 50 accounts across the Civil and Environmental sector, EMEA Client onboarding and adoption Renewing subscriptions Offering new solutions  Providing platform for VOC to grow products Decreasing customer churn  Collaborating with clients to share their stories

London, England, United Kingdom

Managing implementations of CEM programmes for key strategic clients including: Deutsche Telekom and its subsidiaries (Europe) and Ooredoo and its subsidiaries (Middle East). Co-leading Project Kick off meetings Gathering client requirements and scoping the project Documenting technical and business requirements Designing effective and realistic project plans Implementing and deploying solutions within aggressive deadlines, working closely with offshore technical teams Managing the status of all implementations, for Management at the client group level Resolving client issues and implementing fixes/enhancements, post deploymentAccount Management of clients, predominately in the Telecommunications sector. Growing revenue by driving new business and implementing changes/enhancements Analysing data and providing recommendations to improve the client’s CEM Programmes Managing and resolving high priority items related to the Programme Training/Product demonstrations for clients Onsite consultation to strengthen client relationshipsOther responsibilities: Nominated as the UK single point of contact for managing the GDPR compliance for UK owned client contracts. Responsible for managing internal projects including: forecasting resource allocation for the UK Client Management team, tracking status of client implementations, responding to RFIs with the Sales team, streamlining Account Plans, facilitating Account Planning meetings, creating client roadmaps, managing two UK office moves and organising social events.

London, England, United Kingdom

Focussing on proposals and upsell for two accounts - Diageo and Reckitt Benckiser. Generic Responsibilities: Managing the RFS process for a client, from understanding requirements through to project handover Generating revenue through driving the signature of proposals Providing revenue analysis to IBM Management teams Leading weekly meetings with the client and IBM for updates on proposal status Managing various stakeholders to ensure delivery of proposals to aggressive timelines Liaising with internal teams, including Technical, Quality Assurance, Legal, Finance, Delivery and Commercial Request for Service (RFS) Manager for Diageo (Feb 2010 – Nov 2010) Working with a team to generate revenue of approximately $500k per month Leading two markets within Diageo Deputising for the RFS ManagerRequest for Service (RFS) Manager for Reckitt Benckiser (Jan 2009 - Feb 2010) Generating revenue of approximately $50k per month Performing a lead RFS Manager’s role Working closely with the Sales Lead to drive new business opportunities Managing an IBM Third Party – AT&T An integral member of the client’s global transformation project – migrating over 200 client sites to an IBM/AT&T service

London, England Metropolitan Area

Placement 4: Public Sector (Business Development) - Aug 2008 – Jan 2009 Responding to tenders for Public sector clientsPlacement 3: Arqiva (Service Management) - Feb 2008 – Aug 2008 Leading weekly meetings with the IBM India Helpdesk as well as the client to resolve client issues Improving business processes including: streamlining a central repository and creating an educationpack for the IBM India Helpdesk after identifying key gaps in processes Attending Change Advisory Board meetings with the clientPlacement 2: Diageo (RFS Management) - Aug 2007 – Feb 2008 Leading three markets within Diageo Releasing RFS’ with a total value of £1.48m during 6 months Managing the Project Change Request (PCR) processPlacement 1: Bid Management for deals sub $50million - Jan 2007 – Aug 2007 Bid managing two deals – one of which was an international deal

Bracknell, England, United Kingdom

Responsible for processing rebates for wholesalers and resellers (within the Imaging and Printing business line). Other areas of focus: tracking rebates for Product Category Managers and producing sales and marketing reports.