Reena Mangubat Email & Phone Number

Toronto, Ontario, Canada

-I work on onboarding/offboarding members by creating user accounts, assigning user licenses, and installing all the necessary software for their laptop. I organize and plan for equipment returns and update our inventory accurately.-I maintain Microsoft Teams rooms in the office, and work with AV technicians to repair any issues. I handle and resolve incoming support tickets in a efficient and timely manner, keeping users updated on the status of their requests.-I manage company assets such as laptops, monitors, keyboards/mice, headsets, etc. I update and maintain company laptops to ensure they are working for users. I also keep track of our office's peripheral inventory to accommodate user requests.

Toronto, Ontario, Canada

-Assisted various customers with their inquiries of our store inventory and handled issues regarding purchases, refunds, and exchanges.-Managed the cash register, completing transactions swiftly and accurately.-Provided support in ordering store merchandise through our store portal.

Toronto, Ontario, Canada

-I managed company assets such as laptops, monitors, keyboards/mice, cell phones, etc. I provided general desktop support for clients having issues with their software or computer systems.-Managed various support tickets and performed troubleshooting tasks to resolve user issues.-Assisted in Onboarding/Offboarding employees by setting up the users accounts and installing company software. Delivered company assets to new employees and guided them on setup.-Created and modified webpages to keep them up to date. Implemented a newsletter subscription plugin for users to be able to receive email notifications on company news and updates.

Markham, Ontario, Canada

-Communicated with end users within a virtual chat environment to answer any inquiries and provide guidance. I also kept track of incoming support tickets and escalated them as needed. -Performed various functional testing in the game environment to ensure things were running properly and documented the issues for our development team.