Reena Mao Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Deloitte

• Managed high volume of email requests for meetings and space needs
• Communicated with Paraprofessionals/Executive Assistants in coordination for meeting spaces, using prompt, professional written and verbal responses
• Reserved meeting spaces and coordinated meeting set-up needs
• Conducted meeting room site inspections with clients and employees to showcase the space available

Toronto, Ontario, Canada

Deloitte University

• Welcoming guests as they check in and out of Deloitte University
• Responsible for overseeing the operations, sets and movement of the overall program logistics
• Manage day-to-day floor execution of programs by ensuring events materialize 100% accurately based on BEO’s and program agenda
• Provide room and Audio Visual orientations as needed
• Work closely with Fairmont Royal York Hotel for client check in and out reports
• Following up with client on hotel room status

• Assist with administrative type duties (i.e. typing, filing, copying, sorting mail and calculations)
• Handle cases specifically involved in Motor Vehicle, WSIB and Slip and Fall injuries
• Prepare documents and invoices for insurance companies
• Contact insurance companies on patient’s medical coverage
• Create insurance claims for patients
• Plan, update, organize and book appointments

• Created and prepared BEO's
• Assisted in the distribution of Event Plan contracts to the Executive Chef, General Managers and Technicians
• Prepared invoice statements
• Liaised with external suppliers for quotes on equipment rentals
• Created buffet menu labels and menu cards for food as approved by the Executive Chef
• Prepared floor plans

• Set-up, maintain and break down events/meetings
• Experience with all types of set-ups (i.e rounds, hollow square, boardroom, classroom, theater)
• Followed instructions from BEO’s for assigned events/meetings
• Experience in fine dining, plated dinner and buffet
• Lift and stored tables and chairs efficiently and safely
• Ensured all utensils and dishes are polished

- Answered and transfer incoming phone calls- Planned, updated and organized daily reservations- Checked and received voicemail- Greeted customers and assign appropriate seating via floor plan- Presented menus to customers when seated and introduce server- Assisted servers with management during rush times

- Consistently handled customers inbound and outbound calls in a professional manner, while updating records accurately- Assisted with clients account - Maintained and achieve monthly targets and call quality- Advised customers on payment options for debt recovery- Resolved inconsistencies and prepared adjustments for account information to be recorded.