• Develop strong and trusted relationship with customers through timely and accurate service & parts support. • Generate Close or open call reports and inform service manager. Coordinate with service team to provide efficient and effective service • Compile service survey reports on overall customer satisfaction for HFO Ahmedabad. • Develop new business opportunities (Increase parts sells) in every customer communication. • Coordinate calls, meetings and communications between… Show more • Develop strong and trusted relationship with customers through timely and accurate service & parts support. • Generate Close or open call reports and inform service manager. Coordinate with service team to provide efficient and effective service • Compile service survey reports on overall customer satisfaction for HFO Ahmedabad. • Develop new business opportunities (Increase parts sells) in every customer communication. • Coordinate calls, meetings and communications between management and customers to discuss possible improvements to customer service(Weekly)• Generate sales CRM reports on periodic basis for EPD and Haas• Support customer complaints via phone, email (Co-ordinate with Sr. manger)• Resolve customers' problems, which may be complex or long-standing problems that have been passed on by customer service Manager• finding ways to measure customer satisfaction and improve services Show less

• Service Engineer daily schedule entry in CRM.• Registering Customer Complaints and try to solve from my side and then send to manager• Prepare Machine Summary Report for particular month for Gujarat.• Preparing data for AMC & Warranty PM’s done• Reminding for renewals of AMC to engineer and arranging quotes for the same.• Collecting Expense statements for all engineers and ensuring the first check with all necessary documents attached and cross checking the details of… Show more • Service Engineer daily schedule entry in CRM.• Registering Customer Complaints and try to solve from my side and then send to manager• Prepare Machine Summary Report for particular month for Gujarat.• Preparing data for AMC & Warranty PM’s done• Reminding for renewals of AMC to engineer and arranging quotes for the same.• Collecting Expense statements for all engineers and ensuring the first check with all necessary documents attached and cross checking the details of attendance in system• Keeping records of C-Form Collected and sending hard copies to Mumbai Office.• Keep track of company name change or any edition done for change in phone numbers, emails or address and follow up for the changes to be done in system• Making Invoice’s for AMC and Service• Send Open Calls Data daily to Service Engineers. Show less

• Coordinating the activities of management/personnel’s for all events

1. Service & Sales Engineer daily schedule entry in CRM• Respond quickly and efficiently to all incoming calls for information• Ensure that all incoming emails are replied to in a prompt fashion and with pertinent information• Prepare proposals for new and existing customers and facilitate showing of facilities and services• Contract bookings and assist sales consultants in the execution of sales processes• Generate lists of prospects and contact them by following standard… Show more 1. Service & Sales Engineer daily schedule entry in CRM• Respond quickly and efficiently to all incoming calls for information• Ensure that all incoming emails are replied to in a prompt fashion and with pertinent information• Prepare proposals for new and existing customers and facilitate showing of facilities and services• Contract bookings and assist sales consultants in the execution of sales processes• Generate lists of prospects and contact them by following standard operating procedures• Coordinate and execute sales and service events• Prepare sales related documents such as contracts and event orders• Promote awareness of company’s brand image• Gather materials and assemble information packages for specialized sales events• Contact customers, make appointments and relay information to designated sales personnel• Ensure customer satisfaction by accurately processing order• Collaborate with other departments to ensure that any issues are handled immediately• Maintain sales records and prepare sales activity reports• Record progress of all customer inquiries• Encourage repeat business by networking with existing customers• Provide input and ideas into marketing initiatives and assist in monitoring responses• Assist in actualizing marketing strategies and maintain business communication with customers• Communicate with distributors and company representatives to resolve queries aimed at business practices• Act as the face of the company by appearing in sales conferences and events Show less