• Founded AIbuddy with a profound mission to revolutionize school education, making exceptional learning experiences accessible and affordable, especially for students in small towns, villages, and talukas.• Spearheaded the development of AIbuddy, a trailblazing platform in Generative AI for education, bridging the gap between traditional learning methods and the evolving needs of the digital age.• Led a multidisciplinary team in crafting AI Study Tools and AI Tools, aimed at enriching academic learning and professional skill development for a wide array of learners.• Established strategic partnerships with educational institutions, seamlessly integrating AIbuddy into their curriculums, which markedly enhanced learning outcomes and institutional efficiency• Launched AIbuddy with a clear vision to revolutionize the educational sector through AI, creating a platform that not only personalizes learning experiences but also significantly improves educational outcomes

I have inspected operations activities internal & with partner sites to identify areas of Automation, Analytics, Cost Reduction & Communication and applied best practice tools & technologies from Industry experts for Digital transformation. I was heading the PMO vertical for IT portfolios, budget approvals, demand and project management and implementation of ServiceNow IT Business Mgmt. (ITBM) solution and Agile project methodology for IT Projects.

Within the scope of my role, I have structured-integrated-executed the operational unification in terms of process execution-governance-improvement-standardization through Digital transformation and SIAM model and managing a budget of EUR 8 million. I have created, enforced, mentored on ITSM processes to Alstom IS&T Partners Support teams and all key stakeholders. I was in charge of the ITSM process owners, KPI definition, and reporting team, as well as the service management recruitment. I was a key vendor for the BOT (Build Operate Transfer) model, and I was in charge of developing an internal team as well as managing ITSM processes and the Service Now tool.I have also designed, developed and implemented ServiceNow, its upgrades and ITSM processes partnering with internal stakeholders; Integrated Alstom ServiceNow and Partner ITSM /ticketing tools. Handled license management of ServiceNow. I have structured SLA, CMDB (Configuration Management Database), reports and knowledgebase data from legacy systems.Set-up Major Incident command center for Alstom including the infrastructure , team and process set-up

As Application Sustainment Manager, I have identified Critical Success Factors and Key Performance Indicators, and evaluated the performance of applications service-related processes and activities. I have also designed, built and enforced applications to identify and resolve issues, analyze and provide accurate and timely reports to management; Monitored service-related processes and activities with improvement plans.

As Manager – Infrastructure & Ops, I have incubated the Remedy CoE as one global centralized team. Supervised administration, development &reporting (L1.5/L2) support for all Remedy instances and users globally; Handled the migration to new versions, managing & planning the releases & change requests. Incubation of Remedy CoE, defining roadmap and plan implementation. Change, Configuration and Major Incident support. Customization, Configuration, Implementation & Support of the BMC Remedy ITSM application. Remedy ITSM is Honeywell Business Critical application it is centralized global tool for Incident, Problem, Release, Change and Software Asset & Configuration Management and also hosts the CMDB. Managing migration of BMC ITSM tool to different version for global sites.

Established the Remedy CoE & Managed customization & support for BMC ITSM Remedy application. Implementation of end user application used by the DELL Call center for incident and ticketing. Managing and implementation of BMC Remedy ITSM solution globally and developing of CIO Dashboard.Remedy Incident & Asset Management application implementation for global DELL internal & external users.

Remedy Helpdesk application set-up for global ST internal and external users and implementation on thick and thin client. Lead & managed customization and support for BMC ITSM Remedy application. Configuration of Service Level Management. Integrations of Remedy with other applications

Faculty