Reena Rawat Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune Area, India

• Responsible for analysis customer environment during customer webex meeting or from escalation ticket opened by customer support team.• Closely working with developers for any discussion and setups for fixing the customer escalation during customer WebEx call.• Reproduce the issue in house setup and providing the setup for further debugging to developers. • Verifying the deployment testing of various patches and Hotfixes.• README and document verification related to Hotfix/Patches.• Writing test cases for customer escalated issues and executing them with ongoing product release.• Verifying the escalation fix with all possible scenarios.• Analyse the history of customer escalation to identify the most vulnerable part of product and identify the testing environment which QA team need to add.

Pune Area, India

• Responsible for analysis customer environment during customer webex meeting or from escalation ticket opened by customer support team.• Closely working with developers for any discussion and setups for fixing the customer escalation during customer WebEx call.• Reproduce the issue in house setup and providing the setup for further debugging to developers. • Verifying the deployment testing of various patches and Hotfixes.• README and document verification related to Hotfix/Patches.• Writing test cases for customer escalated issues and executing them with ongoing product release.• Verifying the escalation fix with all possible scenarios.• Analyse the history of customer escalation to identify the most vulnerable part of product and identify the testing environment which QA team need to add

Pune Area, India

Project : VERITAS Operations Manager Feb 2011 – Till DateSummary – VOM is Data Center Management web based tool for Storage, Server, Virtualization and Clusters provisioning/administration/reporting solution for medium to large scale enterprises running Storage Foundation and VCS product suite. It provides web-based features such as servers & storage discovery and mapping, storage provisioning & reclamation, faults and alerts management, reporting.Technologies – JAVA Technologies (JAVA, JSP), Apache Tomcat, C, Perl, Sybase ASA, VMware, Storage ArraysResponsibilities – • Responsible for Product Deployment testing including Fresh Install as well as Upgrade on various platforms like windows, Linux, Solaris, HP-UX, AIX.• Performed data verification between Product UI and Database using vendor tool Sybase central.• Managed the VMware infrastructure including ESX Servers, Virtual Machines.• Verified VMware as well as Windows Hyper-V Infrastructure discovery, reporting.• Verified the Resource Utilization Metering in VOM for VMware ESX, Hosts, and Storage Arrays.• Planned and executed Performance and Scalability testing for above modules. • Covered PCI Compliance testing of the product using Cenzic Hailstorm tool.

Pune

• Job profile is based on setup, Installation, configuration and administration of Linux & Windows Based Servers.• Installation of Red Hat Linux EL4.0 and 5.0 Servers• Server Administration & Monitoring.• Performing routine checks of systems and software.• Applying operating system updates, patches, and configuration changes.• Installing and configuring new hardware and software.• Adding, removing, or updating user account information, resetting passwords, etc.• Answering technical queries.• Resolving Day-to-Day IT issues.• Responsibility for security.• Responsibility for documenting the configuration of the system.• Troubleshooting any reported problems.• System performance tuning• System diagnostics and troubleshooting.

Pune Area, India

Job Responsibilities as Customer Support Engineer:• Support users at remote site by phone or remote access.• Resolving problems using remote access.• Technical Support experience.• Software installation and configuration on Desktops & Laptops. • Installed RHEL5 Server OS and configured SAMBA Service to access shared directory of Linux server through windows client and to store the backup of data.• Installation of Windows Operating System on Desktops, Laptops and installation of Antivirus software, SAP Client and other required software.• Providing online support to key customers. & resolving technical issues and educating end-users.

Post Gradute Diploma In Computer Management (Pgdcm), Computer/Information Technology Administration And Management, 1St Class

Diploma, Computer Engineering, 1St Class With Distinction