Reena Sharma Email & Phone Number

Pune, Mh, In

Goa, India

Maharashtra / South India (Karnataka, Telangana, Andhra Pradesh / Madhya Pradesh

• Driving business though Banca Channel YES BANK. Interact with Zonal Head, Bank Cluster head, Bank employees and manage on daily basis. Manage mapped RMs to help them achieve sales target.• Ensuring that the persistency productivity is maintained.• Maintain good relationship with Banks Zonal Head, Cluster Head – interact with them regularly to assess business status to ensure they are meeting their sales target.• Managing relationship between internal team and channel partner to… Show more • Driving business though Banca Channel YES BANK. Interact with Zonal Head, Bank Cluster head, Bank employees and manage on daily basis. Manage mapped RMs to help them achieve sales target.• Ensuring that the persistency productivity is maintained.• Maintain good relationship with Banks Zonal Head, Cluster Head – interact with them regularly to assess business status to ensure they are meeting their sales target.• Managing relationship between internal team and channel partner to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner – YES BANK.• Achievement of NB Premium target, RM Activation and Product Mix.• Close Coordination with Claims team to ensure best customer service to customers related to health Insurance. Show less

Dubai / Pune / Nepal / Bangladesh / Srilanka

• Responsible for End to End sales right from generating leads till final closure of the project as well as post customer satisfaction/client servicing.• Handling Lead Gen & Sales in Dubai, Nepal, Sri Lanka & Bangladesh• Ensure 100% ZTP (Zero Tolerance Policy).Responsible for revenue generation of Branch• Ensure Profitable operations in the region along with SOP Adherence.• Training and Development of teams along with Ensure Succession Planning at the Region.• Overall… Show more • Responsible for End to End sales right from generating leads till final closure of the project as well as post customer satisfaction/client servicing.• Handling Lead Gen & Sales in Dubai, Nepal, Sri Lanka & Bangladesh• Ensure 100% ZTP (Zero Tolerance Policy).Responsible for revenue generation of Branch• Ensure Profitable operations in the region along with SOP Adherence.• Training and Development of teams along with Ensure Succession Planning at the Region.• Overall managing all the functions which include: Strategic Alliances, Business• Development, sales operation & channel partnering. • Developing relationships with a portfolio of major clients based on trust and good corporate practices. Conduct Marketing Campaigns as and when required. • Acquiring a thorough understanding of key customer needs and requirements and map that to the services bouquet of the company. • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives • Interacting with the service delivery teams for project delivery. • Serving as the link of communication between key customers and internal teams as and when required.• Resolving any issues and problems faced by customers and deal with any and all gaps to maintain trust. • Playing an integral part in generating new sales from customers you manage while actively seek out new customers in your geographical market. • Preparing regular sales reports, well versed with sales CRM platforms and forecasts to internal and external stakeholders using key account metrics. • Working with performance targets for new revenue generation and working towards achieving them every quarter. Show less

Pune Area, India - Short Duration As Relocated To Dubai

Bajaj FINSERV(NBFC), Pune (Revenue – 715 Mn US$) Feb’17 - till dateManager Collections Grievance – Reporting to Business Head and VP (Team Handled – 45)• Handling Collection Grievance of customers regarding delinquent X bucket to late stage collection accounts PAN India• To achieve collection targets of the region assigned, ensuring meeting PL Roll back Targets / PSBL collection target, meeting the Target on Cost of… Show more Bajaj FINSERV(NBFC), Pune (Revenue – 715 Mn US$) Feb’17 - till dateManager Collections Grievance – Reporting to Business Head and VP (Team Handled – 45)• Handling Collection Grievance of customers regarding delinquent X bucket to late stage collection accounts PAN India• To achieve collection targets of the region assigned, ensuring meeting PL Roll back Targets / PSBL collection target, meeting the Target on Cost of Collections. • Control delinquency and focus on write-offs. • Ensuring legal tools of arbitration summons, warrants are executed along with legal team. • Ensuring audit queries are complied with. • Ensuring adequate Feet on Street availability region - wise / bucket - wise / segment - wise. • Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and weekly review with the collection executives. • Ensuring background and reference check of agencies / DMAs. Constant evaluation of DMAs and agencies. • Identify and manage training needs for the CEs. Support collection officers in legal / police issues. Show less

France / India

DSK Group/Supinfocom, Pune (Revenue – 628 Mn US$; 1000+ Employee) Dec’10 – Jan’17Manager Collections – Reporting to CEO/MD (Team Handled – 15)DSK Group is a conglomerate with interests in Real Estate/Construction, IT, Robotics, animation, cinema, education, automobiles, superbikes, video games, travel & sports. DSK Supinfocom opened global doors to international design careers. • Regular collection reporting/dashboards to the senior management… Show more DSK Group/Supinfocom, Pune (Revenue – 628 Mn US$; 1000+ Employee) Dec’10 – Jan’17Manager Collections – Reporting to CEO/MD (Team Handled – 15)DSK Group is a conglomerate with interests in Real Estate/Construction, IT, Robotics, animation, cinema, education, automobiles, superbikes, video games, travel & sports. DSK Supinfocom opened global doors to international design careers. • Regular collection reporting/dashboards to the senior management including CEO and MD.• Strategic planning & development of the G&Os for the student affairs cell.• Handling internal communication between management, stakeholders, student body and staff. Relationship manager for alumni, parents and existing students.• Carry out need analysis for students and accordingly vet and invite professionals for training. Student Admissions process and execution. Leads administrative & academic teams during admission process to ensure compliance with ERP. Head of the student welfare office taking care of student enrollment, course registration, graduation processing, petitioning, withdrawals, program documentation, information sessions, receptions & student orientations.Handle the academic scholarships from application to grant.Manage the collection/recovery department in collaboration with the accounts team.• Handling overseas operations including branding and marketing activities. Visited multiple countries for branding activities. Coordinate with Finance team and Nationalized/Private banks to help students avail bank loans. Foreign remittance receipts preparations. Ensured timely & effective action undertaken on fees delinquent /written off accounts. Improve delinquency performance through increased ability to collect outstanding debt.Worked closely with Legal Advisor seeking advice on legal action to be taken on defaulter students.Worked in close co-ordination with the Expat HODs of studies of all 3 stream Animation, Video Game and ISD. Show less

Cardiff, Wales, United Kingdom And India

WNS Global Services Pvt. Ltd., UK/India (Revenue – 530 Mn US$; 34,789 Employee) Mar’06 to Apr’08Team Lead (Team Handled – 30)WNS Limited (NYSE: WNS), is a leading global BPO company. Client - Centrica (British Gas and Electricity) Transitioned process from England (Got trained in Cardiff, Edinburg and London)• Handled team of 30 people – involved in quarterly and yearly appraisal along with Ops Manager.• Some of the top KRAs included - Resource Allocation… Show more WNS Global Services Pvt. Ltd., UK/India (Revenue – 530 Mn US$; 34,789 Employee) Mar’06 to Apr’08Team Lead (Team Handled – 30)WNS Limited (NYSE: WNS), is a leading global BPO company. Client - Centrica (British Gas and Electricity) Transitioned process from England (Got trained in Cardiff, Edinburg and London)• Handled team of 30 people – involved in quarterly and yearly appraisal along with Ops Manager.• Some of the top KRAs included - Resource Allocation, Performance Management, Employee satisfaction, Audit and engagement. • Continuous improvement initiatives and best practice sharing and idea generation. • Desk utilization and attrition control.• Complete ownership of process compliance to standards like ISO.• Effectively meet the process requirements as per SLA and proactively drive continuous process improvements in the team.• Conducting team hurdles on a daily basis, taking a stock check, monthly performance of process in terms of process CTQ’s (Accuracy, Productivity, TAT).• Taking care of processed counts in DBR. Motivating and giving feedback to the agents related to the productivity report. Maintaining 100% average handled time and quality scores. • Participate in calibration calls with clients. Close co-ordination with the customer for all complaints/ escalations.• Conducting transaction monitoring / calibration for quality control and ensuring quality and services parameters are met at all levels.• Preparing performance dashboards on weekly, monthly and quarterly basis. Show less

United States / India

HCL Technologies BPO, Noida (Revenue – 7.4Bn US$; 117,781 Employee) Mar’05 to Nov’05Fast Tracker/Team Lead (Team Handled – 30)HCL Technologies Limited pioneered 3rd party BPO industry in India in 2001 by launching HCL Business Services.Client - Macy’s Store Credit Cards Services (USA) (Blend of Collections & Customer Service) • Taking care of team monthly performance scores in terms of Compliance, Collections and Call Quality.• Preparing teams’… Show more HCL Technologies BPO, Noida (Revenue – 7.4Bn US$; 117,781 Employee) Mar’05 to Nov’05Fast Tracker/Team Lead (Team Handled – 30)HCL Technologies Limited pioneered 3rd party BPO industry in India in 2001 by launching HCL Business Services.Client - Macy’s Store Credit Cards Services (USA) (Blend of Collections & Customer Service) • Taking care of team monthly performance scores in terms of Compliance, Collections and Call Quality.• Preparing teams’ performance dashboards & showcasing them to management on weekly & monthly basis.• Training, roaster and team handling including conducting refreshers for the team for the updates received from the client.• Track the login efficiency and the performance of the team on weekly basis and giving them feedback on the calls. Training the individuals in the areas required. • Creating and maintaining Client reports on a regular basis. Having video conference call with the client on a weekly basis and maintaining client reports. Show less

Usa, India

GE CAPITAL, USA/India (Revenue – 2.57Bn US$; 77,000 Employee) Jan’ 02 to Mar’05Process Developer (Team Handled - 35)GE CAPITAL (now GENPACT) is a global leader in business process and technology management.• Transitioned process for multiple clients viz. JC Penny, Lowes Home Improvement Store, Old Navy, Home Depot, Wal-Mart etc. (Collections & Skip Tracing) – Got trained in Seattle, USA • Transitioned Process for GE APPLIANCES from USA… Show more GE CAPITAL, USA/India (Revenue – 2.57Bn US$; 77,000 Employee) Jan’ 02 to Mar’05Process Developer (Team Handled - 35)GE CAPITAL (now GENPACT) is a global leader in business process and technology management.• Transitioned process for multiple clients viz. JC Penny, Lowes Home Improvement Store, Old Navy, Home Depot, Wal-Mart etc. (Collections & Skip Tracing) – Got trained in Seattle, USA • Transitioned Process for GE APPLIANCES from USA (Went to Louisville, Kentucky worked in US. OJT (Customer Service) - 3 Months in Louisville, Kentucky and 1 Month in Cleveland, Ohio• Maintained a Six -Sigma profile and was awarded for the same.• First associate from Skip Trace to be given the opportunity to Job Shadow a Process Developer within 9 months of joining.• Managed and trained team of 15 for the process and was rated as an outstanding performer.• Appointed as a Subject Matter Specialist, where in, I trained and managed new teams and helped them achieve excellent command of the process. Rated as an outstanding performer for the same.• Was rated as an “A” level player for all the three years spent with the organization.• Always surpassed the portfolio and the team targets and was awarded Star of the Month for 3 months consecutively.• Was awarded for an exemplary performance throughout the year (2002, 2003).• Awarded a Certificate of Appreciation for the efforts put in the transition. • Awarded Certificate of Recognition for Exemplary Performance and Outstanding contribution to Business Results. Show less

Master’S Degree Of Business Administration, Marketing

Computer Management