Reena Singh Email & Phone Number

Bengaluru, Karnataka, India

• Experienced in providing secure wireless broadband service support for Sophos XG firewall via Cellular WWAN (4G/5G) networks.• Knowledgeable in Sophos firewall devices and SDWAN technologies, with hands-on experience of configuration.• Proficient in Agile methodologies, particularly Agile Scrum, and skilled in using Jira for project management.• Developed Perl scripts for WWAN features and proficient in identifying internal defects.• Conducted various types of testing including Configuration, System, Functional, GUI, Stress, DB, Backend, and Regression testing.• Developed scripts in Perl for WWAN feature and internal found defects.

Bengaluru, Karnataka

• Extensive expertise in Networking L2/L3 technologies, switching protocols like VLAN, DHCP, LLDP, LACP, STP, routing protocols like OSPF.• Experience in Test Planning, Test Case Design and Execution, Bug reporting and verification.• Experience Feature Testing, Perf testing, Negative tests and corner cases, Map customer scenarios to test cases, Stress tests, longevity tests , Testing feature combinations• Worked on ASR1k series platform for different interface (1G/10G/40G/100G).• Experience in creating and maintaining new testbed in lab.• Worked on: Cisco ASR1K ,Catalyst switches.

Chennai Area, India

• Experience in the field of Switching as a JTAC engineer for Juniper.• Troubleshooting experience in enterprise networking environment and in-depth understanding on protocols like VRRP, ARP, IP, ICMP, TCP, UDP, DHCP, STP, RSTP, LAG, LACP, OSPF, virtual-chassis and high CPU utilization, redundancy.• Device management (Password Recovery, Upgrade Software and Hardware, License) on Switch. Provide technical, procedural and product guidance to customers and engineers concerning networks and related environments. • Worked in the lab to replicate issues found during the troubleshooting or reported by customers.• To provide Root Cause Analysis for logs shared by the customer.• To troubleshoot all configuration/network related issues by creating LAB Replication as per customer network and assist them to identify the issue• To troubleshoot the hardware related issues and raise RMA if hardware issue is identified.• To provide Repair Analysis and Failure Analysis for hardware issue.

New Delhi Area, India

• Handled Concern which is booked by the corporate customer and to coordinate with higher level Network Transmission team to resolve the issue within the SLA.• To identify types of alarms present in Transmission media and same convey to customer and coordinate with the network team or even high level management to resolve the issue within SLA.• To serve the services of Toll Free numbers, single no. solutions, Universal Excess no. International Bridging services.• Also use the MRTG graph to check the utilization of bandwidth allocated to customer.• Used CRM (customer relationship management) tool that allows you to manage all your customer, partner and prospects information in one place. • Also provide support to global based customers of International bridging services via call and mail.• Read the logs of the tickets open by the user/Service desk Team and troubleshoot accordingly.