Reena Singh Email & Phone Number

Bengaluru, Karnataka, India

• Experienced in providing secure wireless broadband service support for Sophos XG firewall via Cellular WWAN (4G/5G) networks.
• Knowledgeable in Sophos firewall devices and SDWAN technologies, with hands-on experience of configuration.
• Proficient in Agile methodologies, particularly Agile Scrum, and skilled in using Jira for project management.
• Developed Perl scripts for WWAN features and proficient in identifying internal defects.
• Conducted various types of testing including Configuration, System, Functional, GUI, Stress, DB, Backend, and Regression testing.
• Developed scripts in Perl for WWAN feature and internal found defects.

Bengaluru, Karnataka

• Extensive expertise in Networking L2/L3 technologies, switching protocols like VLAN, DHCP, LLDP, LACP, STP, routing protocols like OSPF.
• Experience in Test Planning, Test Case Design and Execution, Bug reporting and verification.
• Experience Feature Testing, Perf testing, Negative tests and corner cases, Map customer scenarios to test cases, Stress tests, longevity tests, Testing feature combinations
• Worked on ASR1k series platform for different interface (1G/10G/40G/100G).
• Experience in creating and maintaining new testbed in lab.
• Worked on: Cisco ASR1K,Catalyst switches.

Chennai Area, India

• Experience in the field of Switching as a JTAC engineer for Juniper.
• Troubleshooting experience in enterprise networking environment and in-depth understanding on protocols like VRRP, ARP, IP, ICMP, TCP, UDP, DHCP, STP, RSTP, LAG, LACP, OSPF, virtual-chassis and high CPU utilization.
• Device management (Password Recovery, Upgrade Software and Hardware, License) on Switch. Provide technical, procedural and product guidance to customers and engineers concerning networks and related environments.
• Worked in the lab to replicate issues found during the troubleshooting or reported by customers.
• To provide Root Cause Analysis for logs shared by the customer.
• To troubleshoot all configuration/network related issues by creating LAB Replication as per customer network and assist them to identify the issue

New Delhi Area, India

• Handled Concern which is booked by the corporate customer and to coordinate with higher level Network Transmission team to resolve the issue within the SLA.
• To identify types of alarms present in Transmission media and same convey to customer and coordinate with the network team or even high level management to resolve the issue within SLA.
• To serve the services of Toll Free numbers, single no. solutions, Universal Excess no. International Bridging services.
• Also use the MRTG graph to check the utilization of bandwidth allocated to customer.
• Used CRM (customer relationship management) tool that allows you to manage all your customer, partner and prospects information in one place.
• Also provide support to global based customers of International bridging services via call and mail.