Reena S Email & Phone Number

Bengaluru, Karnataka, India

Customer Experience has undergone a significant transformation over a past decade. Companies have shifted their focus from being product-centric to embracing a customer-centric approach. Unlike before, they now prioritize listening to customers attentively, valuing their feedback, and earnestly acting upon it.New age companies are all about customers and my role is to ensure that every interaction, every touchpoint, exceeds their expectations and leaves a positive and lasting impression.1. Proactive & Personalised approach2. Empathy3. Engaging Touchpoints4. Positive & flawless Experience 5. Monitor Retention and churn rates6. Improve NPS, CSAT scores

As an Operations and Customer Support Manager, I specialise at streamlining and optimising logistics operations, process improvement and drive exceptional customer support for eCommerce, B2C, and D2C customers. Key Skills• Logistics Operations Management• eCommerce, B2C, and D2C Expertise• Customer Support Excellence• Process Optimisation• Team Leadership• Customer Satisfaction• Tech Proficiency

Bengaluru, Karnataka, India

Evangelist is the face and voice of the company's mission, responsible for creating engaging, professional & valuable digital content of all stages of buyer's journey on a digital platform.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Business/Commerce, General, 12