Reena S

Reena S Email and Phone Number

Shaping eShipz | Customer Experience | Customer Success | SAAS @ eShipz
bengaluru, karnataka, india
Reena S's Location
Bengaluru, Karnataka, India, India
Reena S's Contact Details

Reena S work email

Reena S personal email

n/a
About Reena S

My 9 years of professional background encompasses diverse roles in a startup environment, in building & leading teams, exploring and implementing various tools and software solutions to enhance team productivity, overseeing operations, maintaining strong vendor relationships, resolving small to big customer queries, executing new or improving existing processes and contribute my expertise in any capacity that will lead to company's growth & success as well as mine. With a deep understanding of the logistics SaaS industry, I am aware of the challenges and opportunities faced by businesses in this sector.It was always my dream to be a working professional & to strive for excellence at whatever I do. Technology & internet enthusiast. Being in a competitive world, I thrive on engaging in work that challenges my analytical skills. I enjoy solving problems and ensuring the best experience for my customers. I am passionate about social media & digital marketing as well.But hey, when am not at my desk, you might find me climbing a mountain far off in the northern India.

Reena S's Current Company Details
eShipz

Eshipz

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Shaping eShipz | Customer Experience | Customer Success | SAAS
bengaluru, karnataka, india
Website:
eshipz.com
Employees:
9
Reena S Work Experience Details
  • Eshipz
    Core Member - Strategic Initiatives
    Eshipz Sep 2022 - Present
    Bengaluru, Karnataka, India
    Customer Experience has undergone a significant transformation over a past decade. Companies have shifted their focus from being product-centric to embracing a customer-centric approach. Unlike before, they now prioritize listening to customers attentively, valuing their feedback, and earnestly acting upon it.New age companies are all about customers and my role is to ensure that every interaction, every touchpoint, exceeds their expectations and leaves a positive and lasting impression.1. Proactive & Personalised approach2. Empathy3. Engaging Touchpoints4. Positive & flawless Experience 5. Monitor Retention and churn rates6. Improve NPS, CSAT scores
  • Ecourierz.Com
    Operations & Customer Support Head
    Ecourierz.Com Jan 2015 - Sep 2022
    As an Operations and Customer Support Manager, I specialise at streamlining and optimising logistics operations, process improvement and drive exceptional customer support for eCommerce, B2C, and D2C customers. Key Skills• Logistics Operations Management• eCommerce, B2C, and D2C Expertise• Customer Support Excellence• Process Optimisation• Team Leadership• Customer Satisfaction• Tech Proficiency
  • Ecourierz
    Digital Evangelist
    Ecourierz Nov 2020 - Oct 2021
    Bengaluru, Karnataka, India
    Evangelist is the face and voice of the company's mission, responsible for creating engaging, professional & valuable digital content of all stages of buyer's journey on a digital platform.

Reena S Education Details

Frequently Asked Questions about Reena S

What company does Reena S work for?

Reena S works for Eshipz

What is Reena S's role at the current company?

Reena S's current role is Shaping eShipz | Customer Experience | Customer Success | SAAS.

What is Reena S's email address?

Reena S's email address is re****@****ipz.com

What schools did Reena S attend?

Reena S attended Sikkim Manipal University - Distance Education, Raj Rajeshwari College Of Arts & Commerce For Women, Jss Banashankari Arts,commerce & S.k.gubbi Science College, Vidyagiri Dharwad.

Who are Reena S's colleagues?

Reena S's colleagues are Avinash D C, Sushant Av, Alamelu Thiyagarajan, Ayush Tiwari, Praannjal Sethi, Mousumi Mahapatra, Swathi B.

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