Reena Therese Espiritu Email & Phone Number

Bulacan, PH

London, England, United Kingdom

I began my journey at Frontpage Digital as a General Virtual Assistant. Within two months, I was promoted to Pod Leader, equivalent to a Team Leader role, where I initially managed a team of two to six members while spearheading a Lead Generation project. As the team expanded, I led over 15 members—including Interim Pod Leaders, General VAs, and.

As a General Virtual Assistant, I started with research tasks and helped in SOP creation, helping set up platforms like SuiteDash. This also includes Zapier automation, SuiteDash LMS, forms, automation, client portal, and more. During this time, I had the chance to utilise Canva to help design images for the LMS for onboarding new team members. During this.

United States

Over the past 5 years of working with Shine Ranker and Chase Reiner SEO, I was handling the tasks below:-Customer Support (Chat, Phone, and Email Support)-Service Implementation (landing page & funnel, email campaigns, SEO audit, citations, keyword research, video creation, GHL setup, Radaar setup, GSA Web Contact)-Payment, Affiliate Payment and Dispute.

Philippines

Skills: - Content management: Article writing and rewriting, WordPress, and basic SEO - Basic graphic design, photo editing, and free-hand drawing - Customer service, sales, and technical support (voice, email, and chat) - Lead generation, cold calling and email outreach (PitchBox) - Amazon Seller Central email management - Social media management.

Matalino Street Quezon City

- Remote and onsite technical support for ESET Philippines home and business clients- Assisted in creating ESET and MSP documentations

NCR - National Capital Region, Philippines

My responsibilities include password resets, updating Active Directory, first level of IT support, troubleshoots software and hardware issues, ticketing and escalation to resolving groups.

Cubao, Quezon City

Troubleshooting, router configuration and testing.Maintains and configures Cisco and Edgemarc routers for businesses within AT&T network. Receives and works on tickets created from Level 1 or submitted by customers. Works together with Service Managers, PBX vendors, and others.Coordinates with different network groups to make sure that voice and data.

Technical support for Samsung Australia handheld phones. Wide range troubleshooting for Android OS and handheld devices not limited to feature phones, smartphones, tablets, Gear watches, VR's and others.

Commonwealth, Qc

Collections and billing representative for Sprint Account. Handles payment arrangement, payment collection, bill explanation and minor technical support for mobile phones and tablets.

Philippines

Provides online help and solution to variety of technical questions not limited with a specific knowledge base and know how.

Cubao

Provides technical support for Lenovo IdeaLine systems. Covers basic hardware and warranty support for laptops, desktops, all-in-ones and tablets with basic troubleshooting for Windows and Android OS.

Makati

Provides financial consultation and smart options with security that is based on savings and investments.

Fairview

Provides customer service to AT&T members and troubleshoots AT&T services that are the following: U-verse Voice, U-verse High Speed Internet, U-verse IPDSL, and U-verse Interactive TV. Performs a wide range of tasks like customer service, technical support, gives sales opportunity, handles minor billing and makes sure that the metrics required are met not.

Provides customer service to AT&T members and troubleshoots AT&T services which are the following: U-verse cVoip, High Speed Internet, and U-verse Interactive TV.Performs a wide range of tasks like customer service, technical support, gives sales opportunity, handles minor billing and makes sure that the metrics required are met not only by me but for the.

Responsible for edit and update of website content and information including graphics and layout update prior to request and site need. Flash editing was also part of the job with the use of flash editing software.SEO / SEM Specialist - Responsible for website promotion and does SEO tasks like directory submission, forum posting, blog commenting, HTML.

Handles configuration and troubleshooting of Dell XPS computers for both desktop and portable which includes network, software, and hardware troubleshooting, dispatch and escalation management, technical-sales phone support, warranty support, and accurate data logging.Performed total solutions during calls and sometimes coordinates with higher level of.

Introduced to SEO tasks and status reporting then implemented it on the company website/s.Introduced to CMS - Umbraco and other SEO tools.