I began my journey at Frontpage Digital as a General Virtual Assistant. Within two months, I was promoted to Pod Leader, equivalent to a Team Leader role, where I initially managed a team of two to six members while spearheading a Lead Generation project. As the team expanded, I led over 15 members—including Interim Pod Leaders, General VAs, and Designers—on a major design project for a SaaS platform. My responsibilities extended beyond team management, including research, SOP creation, organizational tasks, setting up and testing various tools and platforms, and implementing projects and automation workflows in ClickUp and Asana.Our team have used Balsamiq for wireframing and Figma for the high-fidelity designs. My role was to create the wireframe flows that designers could use as a reference and make sure that the guidelines were in place and updated. Aside from the design tasks, I initially managed the team project in Asana before switching to ClickUp. I had the opportunity to train the team and guide them on the new platform, set up the ClickUp project, add report views, organise tasks and add automation.

As a General Virtual Assistant, I started with research tasks and helped in SOP creation, helping set up platforms like SuiteDash. This also includes Zapier automation, SuiteDash LMS, forms, automation, client portal, and more. During this time, I had the chance to utilise Canva to help design images for the LMS for onboarding new team members. During this short period, I have used multiple tools and platforms required for our project and also collaborated with my team. My previous Pod Leader said I helped in the technical aspects of the project we were working on.

Over the past 5 years of working with Shine Ranker and Chase Reiner SEO, I was handling the tasks below:-Customer Support (Chat, Phone, and Email Support)-Service Implementation (landing page & funnel, email campaigns, SEO audit, citations, keyword research, video creation, GHL setup, Radaar setup, GSA Web Contact)-Payment, Affiliate Payment and Dispute Management -Landing Page & Opt-in Design and Editing -Website Management & Blog Writing -Technical Writing (SOPs, FAQ & Knowledge Bases)-Manage Affiliate Platforms-Course Management -Social Media Management -Recruitment, Team Management, & Pay Processing -Manages development tools & APIs -Organization & Project Management -Team Communication -Email Outreach TOOLS: -SEO (White Spark, Shine Ranker, Semrush, Ahrefs, Google Analytics, Google Search Console)-Automation Tools (GroupCollector, Manychat, Shine Ranker, Integromat, Phantombuster, Open AI)-Images (Canva, Midjourney)-Videos (CapCut, Pictory, Synthesia, Elai.io, Elevenlabs, Shine Ranker)-Social Media (Meta Business Manager, Buffer, Radaar, Facebook Group and Pages, Go High Level)-Payment Processors (PayPal, Payoneer, Wise)-CMS (WordPress, Squarespace, Duda)-LMS & CRM (Thrive Learn, Squarespace, Teachable, LifterLMS, Kajabi, SPP, Kartra)-Email Marketing (ConvertKit, ThriveCart, ClickFunnels, Systeme.io, Go High Level)-Affiliate Platforms (First Promoter, ThriveCart)-Social Media (Meta Business Manager, Buffer, Radaar, Facebook Group and Pages, Instagram, TikTok, YouTube, Twitter, Go High Level)-Hiring Platforms (OnlineJobs, Upwork, Fiverr)-API & Cloud Platforms (Google Cloud, DataForSEO, GitHub, Grafana, phpMyAdmin, Django Site Administration)-Customer Communication (Discord, Meta Business Manager, Messenger, Email, GHL, Zoom, Google Meet)-Organization & Project Management (Trello, Asana, Notion, Excel, LastPass)-Team Communication Tools (Discord, Slack, Messenger, WhatsApp)-Email Outreach (Pitchbox, BuzzSumo, GSA Web Contact)

Skills: - Content management: Article writing and rewriting, WordPress, and basic SEO - Basic graphic design, photo editing, and free-hand drawing - Customer service, sales, and technical support (voice, email, and chat) - Lead generation, cold calling and email outreach (PitchBox) - Amazon Seller Central email management - Social media management (Facebook), YouTube transcriptions, forum, ad, and job posting - Competitor research and data entry- Voice recording- CRM: SalesForce, Magento, Magento2.0, Active Campaign- Communication: Slack, LiveZilla, Crisp, Gmail, Skype, PitchBox- Tracking and label creation: ShipStation- Other Tools: Grammarly, Surfer Chrome Extension, LastPass, Google Authenticator, GitHub, Canva, Google Docs, Google Sheet, Google Form, MS Word, Trello

- Remote and onsite technical support for ESET Philippines home and business clients- Assisted in creating ESET and MSP documentations

My responsibilities include password resets, updating Active Directory, first level of IT support, troubleshoots software and hardware issues, ticketing and escalation to resolving groups.

Troubleshooting, router configuration and testing.Maintains and configures Cisco and Edgemarc routers for businesses within AT&T network. Receives and works on tickets created from Level 1 or submitted by customers. Works together with Service Managers, PBX vendors, and others.Coordinates with different network groups to make sure that voice and data connection is at its best.

Technical support for Samsung Australia handheld phones. Wide range troubleshooting for Android OS and handheld devices not limited to feature phones, smartphones, tablets, Gear watches, VR's and others.

Collections and billing representative for Sprint Account. Handles payment arrangement, payment collection, bill explanation and minor technical support for mobile phones and tablets.

Provides online help and solution to variety of technical questions not limited with a specific knowledge base and know how.

Provides technical support for Lenovo IdeaLine systems. Covers basic hardware and warranty support for laptops, desktops, all-in-ones and tablets with basic troubleshooting for Windows and Android OS.

Provides financial consultation and smart options with security that is based on savings and investments.

Provides customer service to AT&T members and troubleshoots AT&T services that are the following: U-verse Voice, U-verse High Speed Internet, U-verse IPDSL, and U-verse Interactive TV. Performs a wide range of tasks like customer service, technical support, gives sales opportunity, handles minor billing and makes sure that the metrics required are met not only by me but for the whole team.Exposed to language and technical training for u-verse. Utilizes tool for client satisfaction. Was engaged in other activities for our department like U-verse dance crew and other team building activities.Part of the ICU/Escalations team – acts as a supervisor and specialist providing assistance to the calls of our colleagues and handles customer supervisor escalations.Does floor support to different teams and does radio call outs as SME. Completes Daily tracker of tasks for the whole day of shift and AT&T ICU calls.

Provides customer service to AT&T members and troubleshoots AT&T services which are the following: U-verse cVoip, High Speed Internet, and U-verse Interactive TV.Performs a wide range of tasks like customer service, technical support, gives sales opportunity, handles minor billing and makes sure that the metrics required are met not only by me but for the whole team.Was exposed to language and technical training for u-verse. Utilizes tool for client satisfaction. Was engaged in other activities for our department like cheer dance and other team building activities.

Responsible for edit and update of website content and information including graphics and layout update prior to request and site need. Flash editing was also part of the job with the use of flash editing software.SEO / SEM Specialist - Responsible for website promotion and does SEO tasks like directory submission, forum posting, blog commenting, HTML validation (W3C Validation). Also initiated on site blog and forum.Exposed to recruitment and staffing functions such as resume sourcing, data encoding, research, answering calls, phone screening and face-to-face interview, endorsing applicants, communicating with clients and giving tests to applicants. Also participated in ad posting and researched ad sites.

Handles configuration and troubleshooting of Dell XPS computers for both desktop and portable which includes network, software, and hardware troubleshooting, dispatch and escalation management, technical-sales phone support, warranty support, and accurate data logging.Performed total solutions during calls and sometimes coordinates with higher level of support or management in resolving an issue.Had training for language and technical skills.

Introduced to SEO tasks and status reporting then implemented it on the company website/s.Introduced to CMS - Umbraco and other SEO tools.