Reena Kumar Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Analyse and understand the risk appetite of the business and ensure it aligns to the recovery and resilience of the Business continuity plans, Supply Chain and IT Service Continuity.Supporting Business Owners in understanding their Business Continuity disruption and concentration risk.Develop and conduct capability transfer programs to ensure Technology Areas, with focus on Procurement and IT Service Continuity, can deliver on their Line 1 end to end execution responsibilities and understand their risk appetite relating to business continuity. Provision of Line 2 support and advisory services for the business policy & frameworkDevelop and maintain effective business relationships with key customers across the Group

Australia

• Solid leadership and hands-on experience in IT Operations, Information Security, Governance, Risk Management, Compliance, ITSM especially Change and Incident Management, Disaster Recovery & Business Continuity• Hands-on experience on full lifecycle management of Business Continuity Management programs – conducting training, BIA workshops, documenting & testing BCPs and DRPs.• Extensive experience in ITIL, capability & process maturity, continual improvement, SDLC, Waterfall, Agile, cloud computing, people & project management on large enterprises• Extensive experience in ICT infrastructure planning, design, business process, management reporting, Information Security Management and Risk Management. • Broad experience in PCI-DSS 2.0 and 3.2• Change Management for HLO (Helloworld PTY LTD) responsible for the Policy and Process and Change related activities. • Master of Business in Information Technology Management (MBA/MBIT) University of Technology Sydney passed with Distinction.• CRISC (Certified in Risk and Information Systems Control)• Certified in ITIL-Foundation (versions 3) and MOF-Foundation• ISO 22301 FD certified• Certified in Information Security Foundation

North Sydney, Australia

Responsible for: IT Service Management, Infrastructure, Operations, Information Security, Governance, Risk, Compliance, Disaster Recovery & Business Continuity ManagementResponsible and assist in developing / reviewing / continually improving Policies, Processes & FrameworksAssist in identifying opportunities for operational efficiencies through implementation of sound IT policies, processes, standards and risk management.Risk Managment: Assist in conducting or conduct Business Impact Analyses, Assist in conducting or conduct Risk / Vulnerability Assessment, Recommend or assist in the development of Risk Control strategies. Assist in performing or perform compliance reviews and facilitate or assist in facilitating IT Processes introduction / refresher training. Help drive a broad range of corporate IT security initiatives including PCI while participating in planning, analyzing, and implementing solutions in support of business objectives. Risk averse, self driven and insightful.

Manage and Support the Zeacom NEC call centre applications and environment. This includes Call routing, configuration management, historical reporting, work force management, call recording and web chat. Responsible for all Computer Telephony Integration (CTI) components at JTG.Successful Supplier Management – Includes Telstra, Zeacom, NEC and Open Wave. Serve as liaison between business operations and IT on program development, operational effectiveness, and to ensure a prompt resolution for issues in the production environment.Design changes to the contact centre environment that provides an end to end solution that meets business requirements- Execute the end-to-end QA and UAT process to ensure changes meet stakeholder requirements and produce intended effect, including delivery to the proper centres and agents, and call experience and/or treatment.Analyze available network and platform data and recommend changes to the voice environment that maximize the customer experience, self-service rates, increased delivery to appropriate agent, decreased talk time, and increased resolution rates.

Sydney

Technology Solutions design and implementationProduct Research, Evaluation & Recommendation/Reporting3rd level support for all Voice and Network related problems

Master Of Business In Information Technology, It And Business

Masters in Business Administration

Master Of English Literature