Reena Baumann Email & Phone Number

Melbourne, Vic, Au

Sydney And Melbourne

Australia

Learning Elements - Training and Development The Coconut Store - Health and Wellbeing Skandat - Paper Reduction SolutionFind Ya Hole Safety Wipes

Sydney And Melbourne

As a Learning and Development Consultant, my core roles include instructional design and delivery of competency based training of sales skills, product, systems, soft skills,and corporate induction. Recent projects include:Design and delivery of the Comfortable Selling and Leadership Support training programDesign of energy regulations online trainingLeadership trainingDelivery of Kitomba salon software trainingSalon manager coaching sessionsVirtual trainingToyota Australia social media and brand management workshop development and facilitationDon/Coles revolutionIAG Learning Playbook developmentAMP Goals and Offers, content designDesign and delivery of Google Android training program for call centre staff in Manilla. Delivery of 1 day corporate inductionDelivery and content validation for initial sales training.Delivery of customer service soft skill refresh for a telco.Design of e learning modules.Review of training materials.Stakeholder management.Design of workbooks and support documents.

Melbourne, Victoria, Australia

The Coconut Store is your one stop store for coconut goodness to transform you health and well being. I have curated a range of healthy alternatives for the pantry, body, and pets, that can be added to your existing collections.

Melbourne, Australia

As a Learning and Development Consultant through People Effect, a consulting and professional services company, I have worked in the capacity of Instructional Designer. Conducting a training needs analysis and working with Senior Leaders in organisations I have developed sales training and customer focused models and workbooks for existing and new employees.

Over 10 years of experience in a range of roles including initial analysis of training needs, strategy development, implementation, training delivery, monitoring and assessing results, to facilitate continuous change. My strong coaching and facilitation skills ensured that initiatives were relevant and results oriented.

Sydney, Australia

Sensis 2011-2012National Sales Training Consultant 2010-2012Key Achievements• Delivered on average 6, 5 week initial sales training classes a year• Developed a Moving into Training Program as part of a career progression program• Developed skills of new trainers through coaching and mentoring• Collaborated with print and online product managers to write and deliver effective training material National Sales and Care Coaching Consultant 2003-2008Key Achievements• Developed and implemented individual and business unit coaching strategies to increase sales force effectiveness in NSW, VIC, ACT, W.A and TAS.• Designed and facilitated soft skill and product workshops to address skill gaps in the national sales force.• Developed and deployed a Co Driver Program nationally for telesales employees wanting to move into a face to face role and developed Table Topics locally to improve communication skills.• Managed the transition of teams into the sales force by providing coaching and support after the completion of Initial Sales Training in NSW, VIC, ACT, W.A and TAS.Yellow Pages Retention and Acquisition Account Manager2001-2003Key Achievements• Managed existing and new business accounts in Yellow Pages by providing solutions based on advertiser needs. • Developed 5 year advertising programs for new and existing Advertisers as part of the business plan.• Achieved 107% to sales target first campaign sales period.• Awarded numerous sales club awards for high performance

Key responsibilities for this role included managing the day to day operations of the retail floor, providing support to therapist, booking appointments and developing and facilitating product information sessions.Key AchievementsReached 103% to target in the 1st year and 112% to target in the 2nd.Designed and facilitated product information sessions for Myer Sydney City store customersManaged day to day operations of Spa and Retail floor