Reena Thomas Palathra Email & Phone Number

Washington D.C. Metro Area

• Program Manager supporting USPS contract, January 2024 - PresentDeputy Program Manager supporting USPS contract, May 2023 - January 2024
• Strategically plan, coordinate, and execute concurrent projects for the USPS Office of Strategic Planning and the Compensation & Benefits team, ensuring alignment with organizational objectives and client requirements.
• Lead project teams in defining goals, requirements, and outcomes, while allocating appropriate resources to achieve project success.
• Oversee team performance, ensuring adherence to established project standards and timely delivery of milestones.
• Cultivate strong working relationships with internal teams, client stakeholders, and partner organizations, fostering collaboration and driving success.
• Prioritize tasks, establish deadlines, and allocate resources effectively across projects to optimize efficiency and productivity.

• Project Quality Lead/ Program Quality Control supporting DHS-CBP contract, November 2019 - July 2023
• Spearheaded quality management strategy and provide support to internal workgroups and committees with an emphasis on improving and enhancing procedures, creating proficiencies, an improving the detection, measuring.
• Operated with a strong focus on driving and fostering continuous improvement for high-quality and timely deliverables.
• Closely collaborated and communicated with leadership to provide them with briefings on quality activities and results.
• Oversaw the coordination of the development of quality artifacts to define the QMS and implement effective project oversight in line with best practices.
• Contributed extensively to performance measurement and digital transformation initiatives to identify measures for portfolios and programs while dispensing quality reviews and enabling process automation and reporting.

• Operated with a focus on improving and benefiting global field services operations, including dispensing effective management support for global field offices, tracking and monitoring the adherence of project.
• Served in an integral role by effectively administering work solutions and project requests as part of assigned duties.
• Led the development and establishment of standards, processes, and frameworks that support various teams' effective business intelligence reporting and data visualization practices.
• Carried out the development of Tableau and Power BI dashboards and custom reports for key stakeholders on operational and project performance and customer experience, pulling from custom business tools.
• Dealt with, addressed, and resolved problems and issues within programs and projects proactively to increase team visibility and insight into project risks, issues, assumptions, and dependencies.
• Cooperated effectively with global regional and project team leads to coordinate all activities while cultivating positive relationships with internal and external teams.

Baltimore, Maryland Area

• Presided over all elements of the full design and development lifecycle across the entire product line of direct mail packages for employment by 15 to 20 national non-profit retail holiday card and gift programs.
• Led the development, customization, and tailoring of mail plans for individual Affinity clients while focusing on meeting buyer and market segment needs.
• Navigated the coordination of product development quality control on 500+ projects, from initial concept and planning through production and delivery.
• Conducted extensive research and analysis into markets, sales, and customer history to forecast trends and dispense in-depth recommendations and briefings to support better business decisions.
• Closely collaborated and communicated with multiple internal and external stakeholders to coordinate marketing activities, including affiliate advertising channels.
• Drove the execution of continuous process improvement initiatives and leveraged analysis of management information requirements, available resources, emerging technologies, and best processes to meet established.

Master Of Science - Ms, Project Management

Bachelors, Economics

Graduate Certificate, Project Management

Certificate, Economics