Reena Thomas Palathra Email & Phone Number

Washington D.C. Metro Area

Program Manager supporting USPS contract, January 2024 - PresentDeputy Program Manager supporting USPS contract, May 2023 - January 2024• Strategically plan, coordinate, and execute concurrent projects for the USPS Office of Strategic Planning and the Compensation & Benefits team, ensuring alignment with organizational objectives and client requirements.• Lead project teams in defining goals, requirements, and outcomes, while allocating appropriate resources to achieve project success.• Oversee team performance, ensuring adherence to established project standards and timely delivery of milestones.• Cultivate strong working relationships with internal teams, client stakeholders, and partner organizations, fostering collaboration and driving success.• Prioritize tasks, establish deadlines, and allocate resources effectively across projects to optimize efficiency and productivity.• Monitor project cost, schedule, and performance metrics, while developing and maintaining project-specific policies, procedures, and status reports.• Manage all aspects of staffing, from recruitment and hiring to onboarding and performance evaluation, to ensure a high-performing team.• Provide oversight of personnel, ensuring delivery of exceptional services to clients.• Identify and mitigate project risks and issues, offering actionable solutions to maintain project momentum.• Prepare and deliver monthly reports to stakeholders, ensuring quality, accuracy and timeliness of all deliverables.• Regularly brief leadership on program status, milestones, and any emerging challenges.• Ensure program compliance with government and corporate policies and mandates, as well as directives from governing entities.• Collaborate with leadership to identify and pursue new business opportunities, leveraging company capabilities to develop innovative solutions for clients.• Support business development efforts by integrating cross-functional expertise to deliver compelling client solutions.

Project Quality Lead/ Program Quality Control supporting DHS-CBP contract, November 2019 - July 2023• Spearheaded quality management strategy and provide support to internal workgroups and committees with an emphasis on improving and enhancing procedures, creating proficiencies, an improving the detection, measuring, tracking, and prevention of issues and errors while minimizing risks.• Operated with a strong focus on driving and fostering continuous improvement for high-quality and timely deliverables.• Closely collaborated and communicated with leadership to provide them with briefings on quality activities and results.• Oversaw the coordination of the development of quality artifacts to define the QMS and implement effective project oversight in line with best practices.• Contributed extensively to performance measurement and digital transformation initiatives to identify measures for portfolios and programs while dispensing quality reviews and enabling process automation and reporting functions.• Led the development, monitoring, and tracking of workload metrics and dispense quality reports to the senior management.• Formulated and fostered close and lasting relationships with internal and external customers to understand and assess their business objectives while guaranteeing that processes, procedures, and systems dispense strategic and reliable capacity planning for deliverables.• Conducted the evaluation of and dispensed feedback on operating procedures and other process documentation, as well as performing quality audits and guaranteeing that the delivered product is in conformance.• Effectively administered systematic quarterly internal reviews and perform quality and performance management audits in alignment with the organization’s quality management policies and processes.• Furnished supervision, direction, and support to project teams and individuals, including observing and coaching teams on performance and compliance with procedures.

• Operated with a focus on improving and benefiting global field services operations, including dispensing effective management support for global field offices, tracking and monitoring the adherence of project performance standards, and compiling and reporting on metrics for management review.• Served in an integral role by effectively administering work solutions and project requests as part of assigned duties.• Led the development and establishment of standards, processes, and frameworks that support various teams' effective business intelligence reporting and data visualization practices.• Carried out the development of Tableau and Power BI dashboards and custom reports for key stakeholders on operational and project performance and customer experience, pulling from custom business tools.• Dealt with, addressed, and resolved problems and issues within programs and projects proactively to increase team visibility and insight into project risks, issues, assumptions, and dependencies. • Cooperated effectively with global regional and project team leads to coordinate all activities while cultivating positive relationships with internal and external teams.• Presented with the Ciena Gold Spot Award for being the first to correlate expenses with service agreement revenue accurately before realizing the profitability of Engineering Dispatch Services.• Orchestrated all elements of the introduction of new tools to support the 600+ member global team in communicating and collaborating to better store and share files, visualize and drill-down data, and quickly reach out to peers.

Baltimore, Maryland Area

• Presided over all elements of the full design and development lifecycle across the entire product line of direct mail packages for employment by 15 to 20 national non-profit retail holiday card and gift programs.• Led the development, customization, and tailoring of mail plans for individual Affinity clients while focusing on meeting buyer and market segment needs.• Navigated the coordination of product development quality control on 500+ projects, from initial concept and planning through production and delivery.• Conducted extensive research and analysis into markets, sales, and customer history to forecast trends and dispense in-depth recommendations and briefings to support better business decisions.• Closely collaborated and communicated with multiple internal and external stakeholders to coordinate marketing activities, including affiliate advertising channels.• Drove the execution of continuous process improvement initiatives and leveraged analysis of management information requirements, available resources, emerging technologies, and best processes to meet established performance goals.• Focused on improving and optimizing available resources to achieve a 50% reduction in the art budget for Affinity goods.

Master Of Science - Ms, Project Management

Bachelors, Economics

Graduate Certificate, Project Management

Certificate, Economics