Reena Parbhu Email & Phone Number

Auckland

Responsible for the Incident, Problem, Change Management process and proceduresIncident ManagerChange MangerOverall ownership of Service Delivery to Clients as detailed in the client specific SLA’s Managing the Service Desk to ensure that the internal processes reflect the requirements of the ClientsContract Management Champion Service Delivery and drive the development of a delivery culture within the SD team Development and ongoing maintenance of SLA’s ensuring they reflect clients specific requirementsAssist clients in external audits or external activities as requiredConduct regular service reviews with all clientsProject Manage Infrastructure related work both internal and client facingResponsible for new client implementation/on-boardingResponsible for Tier 1/2 application support in Chelmer developed products and applications

Auckland

• Communication of project timelines, deadlines and resource with the project team• Planning and running of new implementation projects• Risk Management• Management of deadlines within a project • Human Resource management• Project monitoring and basic reporting• Project control

Auckland

• Liaising with clients to set release scope• Providing clients with cost proposals for enhancements• Communication and management with the release team, both internal and the clients• Managing upgrades, internal releases and updates• Ensuring the releases are delivered on time to client and internal expectation• Communicating with clients to fix UAT slots, delivery dates, issues logs• Arranging a UAT environment for the clients• Pre and post Production release checks

Auckland

• Implementation of ACE (Broker/client accounting system) into New Zealand Broking houses• Working on proprietary software developments on a project basis• System and unit testing the Chelmer Ltd product suite• Senior support resource for client issues• Writing system change requests• Writing system defect reports• Writing Test scripts• Executing test scripts

Auckland

June 97 – May 99• Managed a team of 7 in the Auckland Office• Sole charge of the Auckland operations• Employee training in back office settlement system• Employee training – operators• Back up Senior Stock Exchange Operator• Administration duties• Attending to voice recording queries• Staff performance reviews• Employee Recruitment• Hosting monthly seminars • Client support• Executed Fixed Interest transactions, including settlements • Managing elite financial clients

Wellington

• Senior Stock Exchange Operator• Executed Fixed interest and Equities deals • Customer services including order taking• Trade confirmations, matching trades, booking trades

Wellington

• Dealing with clients and share registries• Processing inward/outward scrip and all corporate actions• Reconciling Broker accounts

Wellington

• Responsible for all facets of client services in a Stock Broking environment• General reception duties• Client account management• Researching and providing market information