Reena Sharma Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Slough, United Kingdom

Revenue Assurance Management Services

Compliance & Project Management: Responsible for maintaining CPW's Ofcom Metering and Billing 2003 Approval. Responsible for ascertaining CPW's Ofcom Metering and Billing 2008 Approval;Revenue Assurance: Responsible for all RA reconciliation activities related to Usage and Non Usage (subscription), including Billing integrity;Telco Migrations: Ensuring fit for purpose solution for end-to-end Billing and Customer Finance operations, audit and reconciliation, and commercial analysis of leakage both for B2B migrations and set up of Managed ServiceBPO and Managed Service: Due diligence, control, compliance, audit & reconciliation, and compliance from Statement of Work negotiations to implementation for Telco OperationsSales Assurance: Expanding RA's remit within the retail arm of the business to assure POS to Commission Payment Recognition coverage.People Management & Coaching: Joint responsibility of managing a headcount of 58, reporting to Director of Finance Operations

Responsible for assurance aspects of billing integrity, covering the ‘here and now’ and the more strategic, future planning for the billing capability piece. This included working on the company’s top 2 strategic projects: eBilling and Best of Both (Republic of Ireland proposition);Collaborating with Sales & Marketing to ensure the end to end integrity of all new products, propositions and price changes;A key point of contact for Billing issues, including managing Bill checking and verifications in India;Championed project in relation to Billing improvement for Customers. Working with our technology partner, Customer Services, and Billing cross-functional teams in Scotland and India

KPN - Den Haag, The Netherlands: Implementation Consultant for Revenue Assurance Multiplay and SOx compliant Solution; Gathering, establishing and implementing business rules for ADSL, DDSL, VoIP and IPTV audits (order management to billing); Documentation of requirements capture and detailed solution description as well as managing the client’s Requirements List and Issue & Decision Risk logsBT Global Services (with MDS UK) - Warrington, UK: ETL project to standardise various CDRs to a common interface format and develop an exception management process; Liasing and working with various team members in the UK, Australia and USA to verify business rules and establish solutions Telstra - Melbourne, Australia: Working with PriceWaterhouseCoopers and Telstra to implement various Revenue Assurance initiatives;Rerating solution to verify a new rating engine;End to end reconciliation of PrePaid SMS and Voice data from switch to bill;Developed and presented to the client (new sales opportunity) a proof of concept solution in order to verify the Order Management process (between Siebel and AMDOCS)

Business Analysis - Mobile Delivery of a World Cup 2006 Java Application for The Sun, News of the World, and The Times; Business Requirements - Responsible for capturing business requirements (including software requirements specification, business case input, cost-benefit analysis); Writing / testing User Stories for the development of a bespoke CRM. Ensure delivery within the iterative development time boxes (Agile Project Methodology); Solution Assurance - Resposible for minimisation of risk by mapping Solution Framework and identifying end to end reconciliation points across all systems; WAP Site Design - Responsible for designing, implementing and testing WAP site solution for "Pre Registration" of Customers on an external suppliers bespoke platform; Designed End to End Tracking of Provisioning Processes for SkyTalk (CPS)

Reconciliation - Implemented End-to-End reconciliation for Rating; Analysed Billing and Rating errors from the GENEVA (v5.0) Billing Engine and implemented controls to reduce them;Revenue Recovery - Identified and recovered billable revenue in suspense leading to a reduction in revenue leakage from approx £250,000 in Q2 (2004) to under £600 in Q1 (2005) with continuous improvement in first time Rating errors falling well below the GBA industry average for billable revenue in suspense;Ofcom Metering & Billing Direction 2003 Approval - Pivotal role in gaining and then responsible for managing maintainance of the Approval as continually assessed by the British Standards Institute;Sarbanes-Oxley - Documenting operational processes, identifying key controls, and carrying out audit tests; Fraud - Introduced measures of control for capture abnormal spending from the network systems; Project Manager - Ensuring mapping and identification of measurement points of all end to end operational processes; Lead Analyst - New Mediation System project inc. specifying collection and validation processes. Responsible for design and testing of automated Collection & Rating Reconciliation Report; Service Reviews - Carrying out regular service reviews with network supplier, assessing SLA’s where CDRs have been late or corrupt, ensuring invoice reconciliation and payments of credits due; Training new RA employees.

New External Print Vendor - Responsible for analysing and trouble shooting raw data from the GENEVA Billing Engine. Data mapping and establishing business rules for print fulfilment of GPRS, MMS, M-Pay and New Vodafone Products;Project Management - Ensuring the delivery of GENEVA 5.1 Billing engine from UAT through to Go-Live from a bill data mapping / print perspective for a Caudwell subsidiary company, then Reach Telecom (CPS services);Responsible for improving billing/print issues for Vodafone Business Services for billing/print issues;Developing and maintaining the team’s database of projects, and organising weekly update meetings (MS Access);Aiding and implementing Process Improvement projects within Billing Operations

Msc, International Management

Bsc (Hons), Mathematics And Business Information Systems

Bsc, Mathematics And Computer Science

A Levels: English Lit., Mathematics, Biology, Chemistry