Vidya S Email & Phone Number

A versatile, systematic, perceptive and zestful professional with over 19 years of accomplished operational experience in Order to cash (Accounts Receivable), Procure to pay and Customer Service. Having Managed teams, played an intrumental role in guiding teams to achieve their goals and deliver SLAs, KPIs, Transition, Mentoring and creating career roadmaps, Operational excellence, etc.Key Competencies include but not limited to Stakeholder management, Process improvement and re-engineering, Functional transformation, Transformaton, Transitions, AR Management, AP Management, Agile approach, SIx Sigma certified, Quality ,etc.• Service delivery Management across operations, leading a team of Operations and Projects Managers across EMEA and APAC and Americas• Transition management of 15 or more remote projects and 5 onsite projects; maintaining budgets and variances for stakeholders• Lead investigation, due diligence and customer reviews across all regions in the last 8 years• Robust experience in Mentoring and Training the teams, documenting behavioral and metric focused performance tracking• Astute in analytics for continuous process improvement and Risk mitigation• Six Sigma Greenbelt certified - with a process improvement mindset, driving Lean projects, Kaizen initiatives and DMAIC methodology• Drive VSM and SOP creation, process mapping using Lucidchart/Visio and documentation of Process and procedures• Excellent understanding of Continuous Improvement (CI), FMEA, RCA, Pareto Analysis, GEMBA• Robust experience in performing GAP analysis to define regularly the gaps between on the current state and the desired state, fix or suggest fix for the GAPs• Demonstrated experience in managing and improving the deliverables and improving and transforming processes in key areas such as Credit Management, Collections, Invoicing, Dispute resolution, Procurement, Managing invoice payments, Cash application Purchase order management, Order management, etc.