I coordinate front and back of house bar operations, supervise and organize shifts, appraise staff performance, evaluate, hire and train new staff, ensure industry standard compliance, and provide support for any equipment issues that arise to make sure the floor runs smoothly. I help develop and implement new server and bartender training resources and work to establish excellent customer engagement.

This internship provided experience incorporating concepts from behavioral psychology into a management role. This opportunity gave me the chance to implement change and measure success using behavioral science driven management methodology.

Extreme high volume, fast paced work environment. Excellent customer relations driven by prompt service, a positive attitude, and the ability to assess customer needs and make the best food/ drink recommendation. Strong knowledge of food and drink menu to cater to special requests and upsell additional items.

Extensive wine knowledge with weekly sommelier led wine classes. Custom cocktail crafting for seasonal menus, boasting my own recipe as our most popular spring cocktail. High volume, fast paced full bar experience with good team-working skills.

After 4 years working inside sales, I spent almost 2 years as Compliance Manager with part time AP responsibilities. Opportunities in these roles included extensive customer interaction and service, planning and organizing company-wide and corporate events, training, and preparing internal and external letters, memos and correspondence.As compliance manager, I served as Hydrapak’s industry compliance liaison; I evaluated internal workflow, completed supplier surveys, recommended internal training, and coordinated audits. Other Administrative duties included social media management, customer engagement analysis, and offering extra support for upper executives. In AP, I performed some invoicing, bookkeeping, and filing.

Cleaning team leader, specializing in cleaning family homes, offices, general organizing and deep cleaning.