• Main point of contact for all company-wide IT support related issues and inquiries • Pinpointed business inefficiencies and redundancies in the IT department in order to reduce operating costs by $10k+ annually • B2B experience, negotiating and closing deals for the company. • Ensure network, system and data integrity through preventative maintenance and upgrades • Support end users with issues in Microsoft applications such as Sharepoint, Dynamics 365 CRM, Power BI, Microsoft Office, and Cisco VPN Client etc. • Experience setting up users with Sharepoint and managing servers and databases through Microsoft Azure • Troubleshoot issues and ran diagnostics pertaining to Windows 7-10, and Android OS • Extensive experience troubleshooting issues with Office 365 and Microsoft Outlook, helping solve issues with emails, profiles, and file management • Setup, fixed, and supported a variety of hardware (laptops, desktops, printers, phones, trackers) • Managed, moderated, and provided support with VPN/networking for on-site and remote users • Used Active Directory to manage and moderate user accounts

• Analyzed financial accounts to generate reports of fiscal status for senior management• Communicated daily in a B2B and B2C environment with more than 100 vendors and customers • Optimized AP process to prioritize payments to vendors, maintain trust and streamline cash flow • Extensively used SAP system to manage vendor accounts and ensure invoices are paid on time• Reconciled and distributed payments to over 100 vendors

• Provided internal and external helpdesk support to users of UPS transport services • Setup, fixed, and supported a variety of hardware (laptops, desktops, printers, phones, trackers) • Troubleshoot issues pertaining to Windows 7-10, Office 365, hardware, shipping delays and package info. • Used Active Directory to manage and moderate user accounts • Managed processing and correction of all packages outbound to Mississauga region • Answered and made calls to clients in order to update internal database

• Provided support towards creating financial reports and billing charges• Managed, reviewed, and escalated billing issues to appropriate department heads• Solved many logistical problems associated with the purchasing and delivery of expensive goods• Acted as intermediary between the warehouse and financial department, solving any issues • Managed and collected the approval of funding for delivery fees from companies such as FedEx and UPS• Processed over 100 invoices daily while also sparing time for other various duties

• Assisted patients with any medical issues• Displayed exceptional customer service skills with patients during conversations and phone calls• Filled prescription medication and updated patient information in the internal database• Received and logged shipping orders