Gurkirat Reen Email & Phone Number

Brampton, ON, CA

Mississauga, Ontario, Canada

• Main point of contact for all company-wide IT support related issues and inquiries
• Pinpointed business inefficiencies and redundancies in the IT department in order to reduce operating costs by $10k+ annually
• B2B experience, negotiating and closing deals for the company.
• Ensure network, system and data integrity through preventative maintenance and upgrades
• Support end users with issues in Microsoft applications such as Sharepoint, Dynamics 365 CRM, Power BI, Microsoft Office, and Cisco VPN Client etc.
• Experience setting up users with Sharepoint and managing servers and databases through Microsoft Azure

Toronto, Ontario, Canada

• Analyzed financial accounts to generate reports of fiscal status for senior management
• Communicated daily in a B2B and B2C environment with more than 100 vendors and customers
• Optimized AP process to prioritize payments to vendors, maintain trust and streamline cash flow
• Extensively used SAP system to manage vendor accounts and ensure invoices are paid on time
• Reconciled and distributed payments to over 100 vendors

Caledon, Ontario, Canada

• Provided internal and external helpdesk support to users of UPS transport services
• Setup, fixed, and supported a variety of hardware (laptops, desktops, printers, phones, trackers)
• Troubleshoot issues pertaining to Windows 7-10, Office 365, hardware, shipping delays and package info.
• Used Active Directory to manage and moderate user accounts
• Managed processing and correction of all packages outbound to Mississauga region
• Answered and made calls to clients in order to update internal database

Toronto, Ontario, Canada

• Provided support towards creating financial reports and billing charges
• Managed, reviewed, and escalated billing issues to appropriate department heads
• Solved many logistical problems associated with the purchasing and delivery of expensive goods
• Acted as intermediary between the warehouse and financial department, solving any issues
• Managed and collected the approval of funding for delivery fees from companies such as FedEx and UPS
• Processed over 100 invoices daily while also sparing time for other various duties

Brampton, Ontario, Canada

• Assisted patients with any medical issues
• Displayed exceptional customer service skills with patients during conversations and phone calls
• Filled prescription medication and updated patient information in the internal database
• Received and logged shipping orders

Master Of Business Analytics - Mban, Business Analytics

Bachelor Of Science - Bs, Microbiology With A Statistics Minor