Rees Barber Email & Phone Number

Lewisville, Tx, Us

Stockholm, Se

• Managed a support team to ensure smooth registration of keys for hotels across the US, contributing to company revenue growth.• Documented monitoring activities and findings in detailed reports to guide IT management decisions for server upgrades.• Contributed to the knowledge base for customer self-service and training, ensuring accurate and confidential case documentation.• Conducted research to identify known issues or defects, improving incident resolution efficiency.

Dallas, Texas, Us

• Managed the exports of governmental documents to a secure server for all counties in Texas.• Executed customer needs while administering assistance in at any time. • Manage my team to provide successful support of our software to all clients• Work with customers in a testing environment UAT for testing of the software.• Software conversion preparer from DropBox to Microsoft 365 Suite planner• Prepare Functional Specification based on the interaction with Business and Technical teams• Prepare Mapping Document to be used by Dev and QA team (Detailed level required. Provide Joins, Filters and Ranking (if required) to get UNIQUE records)•. Conduct End user and desktop support answering calls, texts, chats, and emails to log incidents into a ticketing system with notes stating the resolution of the problem. •. Provide workstation setup for desktops, laptops, monitors, docking stations, telephones, printers.

Toronto, On, Ca

• Support SQL server integration with other systems/applications/databases for Smart Practice Aids• Support new AEM development as well as enhancements• Effectively and efficiently meet customer needs and build lasting customer relationships by proactively assessing customer needs, addressing issues or concerns, and presenting solutions.• Implement new methods to best assist the clients we work with effectively each day. • Communicate and coordinate retention activities with other groups as needed for new products.

• Managed customer/sales goals, implementing great customer service to all clients. • Strong verbal and written communication skills• Ability to work independently, and to partner and collaborate in support of goals.• Consult with business clients to determine system functional specifications and provides user and operational support

• Accurately report account management related activities on all required reports as requested by management in a timely fashion• Identify and work with other groups to coordinate and implement customized training solutions for these accounts• Maintain knowledge of products and related technologies

Dallas, Tx, Us

Att mobility sales professional.

Master Of Technology (M.Tech.), Management Information Systems And Services

Bachelor Of Arts (Ba), Communications