Rees Rouse Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

- Managed end‑to‑end recruitment processes globally in areas such as Analytics, Data, Finance, Accounting, GtM, AML, and Talent Acquisition.- A lead of 3 junior recruiters, overseeing their career development and promotion processes.- Provided support to stakeholders and candidates, addressing various HR needs within Talent Acquisition. - Reviewed and approved contracts for colleagues, ensuring accuracy and compliance.- Facilitated team meetings and provided ongoing support to team members.- Contributed to projects aimed at enhancing Talent Acquisition and recruitment processes, including initiatives to improve hiring practices, promote diversity and inclusion, conduct recruiter and stakeholder training, facilitate negotiation workshops, and analyse recruitment data to offer insights and recommendations. - Assisted in expanding the Talent Acquisition team and participated in interviewing prospective recruiters. Conducting team and behavior interviews.- Engaged in ad-hoc projects with team members and stakeholders to address evolving needs. - Supported the development of Talent Acquisition processes and collaborated with C-level stakeholders to design new interview protocols for the hiring process.

Stockholm, Stockholm County, Sweden

- Managed and owned the entire end-to-end recruitment process globally, predominantly focusing on senior-level profiles.- Strong stakeholder management, including working closely with C‑level stakeholders.- Provided comprehensive training, guidance, and mentorship to junior recruiters and coordinators, ensuring adherence to best practices and achieving optimal performance.- Hosting job fairs, participating in university and online events to promote Klarna and its internship programs, and actively recruiting prospective interns and full-time employees.- Filling 123 roles in 2021, exceeding my hiring Key Performance Indicators (KPIs) by over 200%, reflecting a significant achievement in my role.

Stockholm, Sweden

- Managed the end-to-end recruitment processes with a specialised focus on Analytics and Data Science roles, as well as owning the recruitment process for interns and master thesis students.- Provided crucial support to senior recruiters by assisting in their recruitment processes and serving as the primary point of contact for candidates, including scheduling interviews and ensuring a seamless candidate experience.- Conducting background checks for candidates during the hiring process.- Demonstrated a strong commitment to exceeding customer expectations and delivering exceptional quality work through meticulous attention to detail and unwavering dedication.

Stockholm, Sweden

- Collaborated closely with Merchants and Customers, adept at resolving dispute cases and navigating complex issues.- Analysed customer purchase data to identify trends and provide insights for potential fraud cases.

Stockholm, Sweden

- Collaborated closely with and provided support to newly onboarded merchants.- Facilitated the onboarding process for new merchants joining Klarna's platform.- Conducted detailed analysis of new merchant information to ensure compliance with company policies.- Strengthened relationships with merchants to support the sales team in achieving objectives.

Stockholm, Sweden

Australia

I traveled around the world from September 2015 to February 2017, including Australia, New Zealand, and the EU. To sustain my travels, I undertook a range of roles such as laboring, furniture deliveries, and sales.These experiences enriched me both personally and professionally, enhancing my skills in leadership, initiative-taking, cross-cultural communication, negotiation, budgeting, planning, and adaptability. I seized opportunities to immerse myself in diverse environments, honing my ability to navigate different cultures and situations effectively.Now committed to pursuing my career in Sweden, I am eager to leverage my experiences and continue my professional growth through new challenges and opportunities.

Hastings, United Kingdom

- Monitored the quality of insurance calls, assessed risk management procedures, maintained comprehensive problem logs, and promptly reported issues to management for swift resolution.- Demonstrated a meticulous attention to detail to ensure strict adherence to company policies and guidelines by agents, thereby enhancing service quality and compliance.- Delivered tailored training sessions and ongoing support to both agents and management, ensuring thorough understanding and compliance with policies, procedures, and regulatory requirements for seamless operations.

Hastings, United Kingdom

- Successfully converted inbound inquiries into insurance policies by effectively presenting product options, highlighting benefits, and addressing customer concerns, resulting in consistently high sales conversion rates.- Demonstrated expertise in insurance products and coverage options, providing accurate information and personalized recommendations to meet the diverse needs of clients.- Utilized active listening and probing techniques to identify customer needs and tailor insurance solutions accordingly, resulting in increased customer satisfaction and retention.- Consistently met and exceeded sales KPIs by employing persuasive sales techniques, objection handling, and closing strategies, contributing to the overall revenue growth of the company.- Collaborated closely with underwriters and other departments to expedite the issuance of policies, resolve customer queries, and ensure a seamless customer experience throughout the sales process.

Hastings, United Kinddom

Hastings, United Kingdom

Hastings, United Kinddom