Reese Watson Email & Phone Number

Houston, TX, US

Houston, Texas, United States

San Marcos

• Provide technical support for university computer-based systems via phone, e-mail, in person, and chat
• Research new and unfamiliar issues and apply solutions using IT knowledge guide or online resources
• Log ~200 detailed descriptions of user interactions into service management ticketing database monthly
• Provide quality assurance on calls to assist with ensuring a high standard of customer service
• Coach & Assist 25-30 student workers to ensure consistent high-quality interactions and support
• Maintain the service desk and provide assistance to users who seek in-person assistance

Humble, Texas, United States

• Coached 8-10 team members to ensure consistent high quality guest service satisfaction
• Enhanced the work environment by maintaining a positive attitude for both peers and the customer
• Maintained flexibility while performing various tasks ensuring their adequacy of completion
• Supervised and supported a team by ensuring that all daily tasks are executed efficiently
• Prepared products and provided service to customers to ensure their satisfaction

New Caney, Texas, United States

• Ensured that all student computer workstations were working properly and ready for use
• Harnessed essential computer hardware skills such as applying an images and repair
• Maintained projector functionality by initializing, cleaning, and adjusting classroom projectors
• Gained logistical experience, ensuing that martials were properly dropped off and shipped out on time
• Preformed tasks such as ensuring the functionality of ~17,000 Chromebooks, deploying them to teachers and students for school related purposes

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance, 3.83

Associate'S Degree, Business, 3.67

I studied here at Lone Star for my first two and a half years of college. I mostly took my core classes here with the exception of a few.