Reese Watson Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

San Marcos

• Provide technical support for university computer-based systems via phone, e-mail, in person, and chat• Research new and unfamiliar issues and apply solutions using IT knowledge guide or online resources• Log ~200 detailed descriptions of user interactions into service management ticketing database monthly • Provide quality assurance on calls to assist with ensuring a high standard of customer service• Coach & Assist 25-30 student workers to ensure consistent high-quality interactions and support• Maintain the service desk and provide assistance to users who seek in-person assistance• Troubleshoot and diagnose software and hardware issues

Humble, Texas, United States

• Coached 8-10 team members to ensure consistent high quality guest service satisfaction• Enhanced the work environment by maintaining a positive attitude for both peers and the customer• Maintained flexibility while performing various tasks ensuring their adequacy of completion• Supervised and supported a team by ensuring that all daily tasks are executed efficiently• Prepared products and provided service to customers to ensure their satisfaction

New Caney, Texas, United States

• Ensured that all student computer workstations were working properly and ready for use • Harnessed essential computer hardware skills such as applying an images and repair• Maintained projector functionality by initializing, cleaning, and adjusting classroom projectors• Gained logistical experience, ensuing that martials were properly dropped off and shipped out on time• Preformed tasks such as ensuring the functionality of ~17,000 Chromebooks, deploying them to teachers and students for school related purposes

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance, 3.83

Associate'S Degree, Business, 3.67

I studied here at Lone Star for my first two and a half years of college. I mostly took my core classes here with the exception of a few.