As the manager and leader of the Career Center in New Bern, which serves Craven, Jones, and Pamlico Counties, I am responsible for coordinating a wide range of operations. These include program services, staff development, budgeting, administration, and marketing services to the public. To ensure compliance and alignment, I follow policies and procedures set by the NC Department of Commerce, Division of Workforce Services, and the Eastern Carolina Workforce Development board (ECWDB), along with funding agency guidelines, and relevant laws and regulations. Additionally, I actively foster positive relationships with various public, private, and non-profit agencies in the area/region.

In my role as a Disabled Veterans Outreach Specialist, I provided employment services to special disabled veterans, disabled veterans, veterans, and eligible spouses who encounter significant barriers to employment (SBE). These SBEs cover various groups, such as special disabled or disabled veterans, veterans aged 18-24, homeless veterans, recently separated veterans who have been unemployed for 27 weeks, transitioning service members (EAS within the last 36 months), Vietnam-Era Veterans (1961-1975), Wounded Warriors in military treatment facilities, and their family caregivers, individuals lacking a high school diploma or equivalent certificate, and active duty service members being voluntarily or involuntarily separated through a service reduction-in-force. Additionally, I assisted service members who received a warm handover or produce a DD-2958 signed by their commander, indicating they have not met Career Readiness Standards, as well as low-income individuals defined by 6 months of income.Furthermore, I actively coordinated and participated in several veteran outreach events, including Veteran Stand-downs, Women Veterans Outreach Event, Point-in-time Count, homeless resources programs, and community resource events.

As a fervent advocate for employment and training opportunities for military veterans in Eastern North Carolina, I actively engage with business and industry, as well as community-based organizations. My responsibilities include:• Organizing and participating in job fairs to raise awareness about available services for veterans.• Collaborating with unions, apprenticeship programs, and the business community to enhance employment and training opportunities for veterans.• Conducting outreach to employers, with a particular focus on Federal Contractors.• Encouraging and facilitating credentialing and training opportunities for veterans through various providers.

MANAGED AND ENSURED TIMELY AND EFFECTIVE IMPLEMENTATION OF FULL RANGE OF ADMINISTRATIVE SERVICES AND PROGRAMS for 120 military and civilian employees personnel, including workforce planning, human resources, budget, training, facilities, records management, security, and administrative support. Provided superb administrative support to over 15,000 military service members, retirees and civilian.ACCOMPLISHMENTS•Appointed Deputy Director of the Installation Personnel Administration Center.•Created and implemented standard operating procedures for the administration center.•Awarded a meritorious service medal “for exceptional performance of duty while serving as the Deputy Director.”SKILLFULLY TRAINED, MANAGED AND SUPERVISED 32 SUPERVISORS; mentored them to exceed expectations and meet organizational goals; assigned and monitored work assignments; exercised full personnel authority, including hiring, training, leave approval and disciplinary actions. PREPARED WRITTEN NARRATIVE AND NUMERIC REPORTS, analyses, policies, procedures, and recommendations used by senior management for decision making. Duty expert of Microsoft Office, to include Word, Excel, Access, PowerPoint, and Outlook.PROPERTY AND FACILITY OPERATIONS MANAGER: Ensured the day-to-day upkeep of a 70,000 square foot facility. Routinely, inspected grounds, facilities, and equipment to determine necessity of repairs or maintenance. RESOLVED EMPLOYEE COMPLAINTS AND GRIEVANCES. Administered minor disciplinary actions (e.g. warnings or oral admonishments) involving subordinates. Implemented Equal Employment Opportunity (EEO) in all personnel management activities. USED EXPERT KNOWLEDGE OF FEDERAL LAWS AND REGULATIONS impacting administrative services and programs to enforce guidelines and advised higher headquarters. Monitored new and proposed legislation and case decisions, identified potential impact, and made recommendations for needed adjustments in current business operations.

EFFECTIVE MANAGERIAL ABILITY AS A PERSONNEL OFFICER: Directed a staff of 10 middle managers and 50 employees and oversaw the day-to-day operations of the personnel department. Provided superb administration and personnel support to over 45,000 military service members, retirees and civilians. ANALYZED AND CONSULTED ON HUMAN RESOURCES ISSUES WITH EMPLOYEES. Provided timely, accurate, and professional responses in the areas of recruitment, placement, position management, pay administration, employee/labor relations, employee performance evaluations, individual development plans, disciplinary actions, incentive awards, employee services, and benefits. Reviewed standard operating procedures, OPM regulations, and multiple policy revisions to render recommendations and commentary on the impact of the agency’s mission and goals. TRAINING OFFICER: Developed, modified, and updated training materials in accordance with OPM and DoD regulations. Employed a variety of instructional techniques and formats such as role playing, simulation, team exercises, group discussions, videos, and lectures. Scheduled classes based on availability of classrooms, equipment, and instructors.QUALITY ASSURANCE: Completed onboard quality assurance evaluations biennially and provided assist visits as necessary.

TRAINING INSTRUCTOR: Developed, modified, and updated training materials in accordance with United States Marine Corps regulations. Employed a variety of instructional techniques and formats such as role playing, simulation, team exercises, group discussions, videos, and lectures. Scheduled classes based on availability of classrooms, equipment, and instructors.SCHEDULING COORDINATOR/OPERATIONS SPECIALIST: Duties included producing weekly statistical highlights reports for 6 recruit training companies and coordinated with upper level management for any changes. Coordinated 6 recruit graduation ceremonies to include publishing programs, developing a seating chart, submitting necessary reports to upper level management and external agencies. Iplemented a new streamlined system for the department’s correspondence files and directives. Standardized all end of cycle administration reports and correspondence throughout the company. ACCOMPLISHMENTS-Received 6 Meritorious Mast for outstanding performance as a Drill Instructor-Resolved scheduling conflicts with a 100% succession rate. -Awarded Honor Platoon as Senior Drill Instructor.

EFFECTIVE MANAGERIAL ABILITY: Directed a staff of 5 middle managers and 30 employees and oversaw the day-to-day operations of the personnel department. Coordinated work activities and ensured subordinates performed their duties efficiently and accurately.DECISION-MAKING SKILLS: Able to balance the strengths and weaknesses of subordinates in order to arrive to the best course of action for the organization and set employees up for success.IMPROVED EFFICIENCY AND PRODUCTIVITY: Planned and implemented improvement projects. Used qualitative and quantitative techniques to identified, analyzed, and provided sound recommendations to resolve work problems. FILE AND DATA MANAGEMENT: Maintained subject-matter personnel files and records. Researched, extracted, and complied data for supervisors and staff. Received, reviewed, summarized, and ensured the accuracy of staffed organizational policies and procedures in compliance with DOD regulations. Compiled and summarized data into tables, charts, reports, and other formats for oral and PowerPoint presentations. ACCOMPLISHMENTS•Implemented a robust electronic file system in which improved efficiency by 50%.•Organized and maintained personnel records 3,000+ military personnel.•Developed an electronic organizational website for managers and employees.