Reeta Rao Email & Phone Number

Mumbai, Maharashtra, India

Key responsibilities:• Identify and lead projects defined to enhance existing internal processes and procedures; promoting efficiency, scalability, quality, and client satisfaction• Manage and maintain a structured analysis of target markets, clients, and document the same in the internal system• Prepare and present periodic client review reports/case studies and analysis• Perform market research on competitive landscape and industry trends• Evaluate existing systems, process and user needs to analyze, recommend, design and implement best-practices• Build and maintain relationships with key contacts at potential clients, and internal partners in order to get access to new opportunities• Design and conduct training and awareness programs for clients on topics related to Ethics such as Whistle blowing (WB), CoC, PoSH, ABAC etc.• Develop or revamp organizational policies in line with the compliance requirement, applicable laws, organizational culture and industry best practices including policies and procedure for topics such as WB, CoC, ABAC, Social Media Policy, Conflict of Interest, Gift & Entertainment, etc.• Communicate client product feedback to the internal ethics helpline team• Create plan for employee training, motivating them for optimum performance in the duties• Develop, mentor and coach a team of Ethics Reporting Officers who are responsible to capture confidential information pertaining to workplace concerns and violations

India

Key responsibilities• Have been a part of an investigation engagement for one of the largest IT/ITES Company into potential FCPA violations arising from allegations raised on kickbacks being made to government employees.• Have been a part of an investigation engagement for one of the largest global technology consulting company into potential Immigration frauds, have performed document review to respond to the requests and to support production of the documents.• Have been a part of an investigation for a large Information Technology services company into employee background checks.).• Conducted Prevention of Sexual Harassment at Workplace (PoSH) trainings for Internal Committee members(IC), senior leadership and employees for a Shipping company and a Global packaging company. • Managing the Quality Risk Management (QRM) process for the assignments.

Mumbai Area, India

Key responsibilities:• Develop content and deliver training sessions on topics such as Code of Conduct (CoC), Prevention of Sexual Harassment (POSH), Anti-Bribery and Corruption (ABAC), Fraud Risk Management, and Global Asset Tracing.• Review, evaluate and enhance the CoC, PoSH and other Compliance related policies of organisations and develop new polices to ensure that they are in line with the existing legal and business requirements. • Assist in developing content for trainings on topics such as Interviewing Skills, Report Writing Skills, Life Cycle of Police Investigation and Corporate Services (Integrity & background check).• Was actively involved in designing and launching a module for clients known as the People Pulse survey/ Culture assessment to understand the pulse of the employees• Organised a Masterclass/Workshop on PoSH and independently handled the content building and workshop planning requirements, the audience for this session were members from the Internal Committee (IC), Senior Management, Legal and Compliance Leaders, HR and Employees of organisations. • Investigation guidance in PoSH – Identifying sexually colored behaviour and to equip the organisation with investigation skills to complete the enquiry as defined by law• Guidance on Interviewing process, writing of reports and filing of Annual reports – Drafting of interview questions, creating formats of complaint, statement, minutes of proceedings, notices and report• Prepared a booklet with scenario wise High Courts and Supreme court judgement• Planning and execution of business development activities and develop and maintain commercially productive relationships with clients on various solutions on Compliance and Fraud Investigation.

India

Job Profile and Achievements:• Providing end to end Corporate Integrity solution to clients covering areas such as CoC, PoSH, ABAC and other ethics and compliance related subjects. This involves:o Developing or revamping organizational policies in line with the compliance requirement, applicable laws, organizational culture and industry best practices including policies and procedure for topics such as Social Media Policy, Conflict of Interest, Gift & Entertainment, Dawn Raids etc.oAssisting and advising clients with investigation of complaints on various Compliance related issues.oDesigning content for Ethics and Compliance trainings/workshops. • Was also responsible for managing the sales cycle for assigned solutions • Identified potential sales lead to increase in revenue and profitability.Assignments Undertaken:Ethics and Compliance:•Developed training modules for dissemination of Compliance related trainings.•Conceptualized various surveys on Women Safety, topics related to the Association of Certified Fraud Examiners (ACFE) and Banking Vigilance Forums. •Collected and monitored survey results related to the overall culture and Ethics and Compliance related progress and performance of one of the large multinational conglomerates having over 90 subsidiary and joint venture companies in India. •Developed content for Web based/ eLearning modules. Have also assisted in the discussion, development and deliberation on the content to be included in the PoSH web-based learning launched for EY•Created and developed videos on Vyond (GoAnimate) for clients on topics such as Dawn raids, Data Privacy, Competition Law, PoSH, etc.• Created a comprehensive Response Plan: Detailing the procedure for investigations by the IC following principles of natural justice•Actively communicated with subject matter experts in the area of Ethics and Compliance to stay on top of the market trends and obtain insights to drive internal growth

Mumbai, Maharashtra, Indiafinancial Services

Worked on the XBRL project in the sales team

Mumbai Area, India

Job Profile:• Implementing large scale implementation programs such as: migrating 20 personal pension processes from UK and starting the trend of project migrations in Prudential Process Management Services. Led a team of over 50 individuals in the Personal Pension team. • Undertook extensive training and set-up programme in UK. • Plan and implement continuous improvement philosophy in the operations organisation and multi-skilling.• Managing the team operationally: target setting, monitoring, feedback, performance evaluation, rewards and recognition, managing leave data, counselling, career path creation, problem solving and other such team management activities. • Being flexible, proactive in identifying customer needs, load balancing with UK. Identify opportunities for taking on more complex process.• Monitor team productiveness in order to reach the agreed SLA.• To be available for consultation and advice on complex case matters where required, taking a lead role where appropriate.• Create and sustain an environment that fosters development opportunities and motivate the employees for enhancing the existing performance levels.• Complete training needs analysis for employees.• Being aware and training team on the Business Continuity Plan.Assignments Undertaken:• Successfully migrated 20 personal pension processes from Reading in UK. This included attending certain training programmes in UK for a period of one month• Setting up of teams and team members depending upon the complexity of each process• Setting up of unit times and targets depending upon the complexity of each process• Setting a training plan with the help of UK colleagues for training to be conducted back in Mumbai

Mumbai Area, India

Job Profile:Customer:• To understand Project objective & customer requirements and work with customer in identifying project targets/deadlines procedures.• Monitor reporting as per the Service Level Agreement with the customer and identify areas of concern & suggest measures for improvement.• To maintain functioning of the team as per ISO-9002 standards and ensuring the team is ISO compliant.Team:• Monitor staff performance and giving feedback• Encourage, listen and respond to opinions or suggestions received from team members.• Motivate and build a team and manage conflicts within the team.• To look at internal processes and implement better ways to improve performance of the team.• To monitor discipline and take necessary action when necessary.Others• To prepare monthly reports for the customer and for Service Delivery Manager.• Hold regular team meetings to update staff on new policies and procedures adopted.• Maintain staff performance details for reward schemes.Trainings Attended:• A course in “Amadeus and BABS” (British Airways Booking system). This included an advanced training in fares and various rules and regulations governing the construction of fares.• Refunds Training which included detailed training on all refunds related aspects.• System Training - This consisted of various systems used to process refunds namely Preview, Babs, Ortis, QMF, and ATPCO.• Procedure Training - This consisted of various refunds procedures to be followed depending upon the nature of refund claim.

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Bachelor Of Laws - Llb

Financial Planning 2

Financial Planning 1

Marketing Management

Diploma In Marketing Management, Marketing

Computer Programming, Specific Applications

Business Management

Education record