• Help and assist the Front Office Manager in organizing and running the department• Offer warm, friendly and courteous welcome to guests• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.• Answers guests inquires, handles complaints and attend to the needs of the guests.• Authorizes charges to be made for late departures and/or compliments on them.• To achieve optimum sale of rooms through proper yield management.• Monitor the duty roster of the departmental staff.• To supervise the reception counter• To check all VIP rooms• To deputize for the front office manager in his absence or whenever required to do so• To initiate action on all mail coming into the department• To initiate action on all group bookings and keep a check on Group Arrival Report.• To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure