Contribute dynamic leadership skills in building, training and evaluating top-performing service and referral team vital to supporting enterprise-wide operations. Conduct consistent reviews of daily operations and ensure strict compliance with all audit and operational regulations and guidelines, as well as FTE requirements. Spearhead diverse administrative activities ranging from interviewing, training and performance evaluation to workflow planning and staff salary administration and rewards.

Relied upon to lend expertise toward coaching and assisting other team members on providing the highest level of customer service. Consistently met and/or exceeded daily sales goals for tellers and lead tellers.