Reeva Cross Email & Phone Number

Pittsburgh, Pennsylvania, United States

United States

Pittsburgh, Pa

• Provide customers and suppliers quick and efficient responses via phone or email support to all questions and concerns• Keep up-to-date on all new releases and features• Create, update, and follow-up on Change Requests (CR) for customer escalations• Use Knowledge, Splunk, Fiddler, Opengrok, DEV environments, and Admin App tools including SQL Queries and EDI Document Manager to investigate and solve Service Requests (SR)• Work with fellow SAP Ariba teams to effectively resolve or transfer SRs• Successfully search and use Slack channels to communicate, ask questions, knowledge share, and triage requests• Continue to provide excellent customer and peer support, learn through training and experience, and help all teams and customers with learned knowledge

Pittsburgh, Pa

• Promoted from Procurement Operation Specialist to Multi-Channel Procurement Operations Specialist.• Provide functional, navigational, and troubleshooting support for suppliers and customers using SAP Ariba Network, Buying and Invoicing, and Quadrem.• Provide excellent customer service while answering questions and providing detailed explanations and instructions regarding the SAP procurement software.• Receive, extend, & document phone calls and emails via our CRM system, BSI, to ensure customers’ successful submission of required documents.• Communicate directly with the Technical Support Team to provide comprehensive feedback to ensure the enhancement of applied software systems.• Train and mentor new employees to help welcome them to SAP Ariba and our Customer Support Team and share my knowledge with them through splicing, reverse splicing, providing SAP Ariba documentation, and answering or researching any questions they have.