Mohammed Reffah Email & Phone Number

Doha, Qatar

1. Evaluating user needs and system functionality to ensure that the computer system meets company requirements.2. Information System Security Management.3. Scheduling upgrades and security backups of hardware and software systems including business application data daily with a weekly back-up. 4. Ensuring the security of data from internal and external attack.5. Develop and implement policies and procedures for electronic data processing and computer systems operations and development.6. Mentoring and training new support staff so that they are fully trained in the utilization of the system;7. Troubleshoot hardware, software and network operating system, providing users with appropriate support and advice.8. Address any queries raised by staff and allocate their designated security code and level of security access.9. Ensure the smooth running of all systems, including firewall, anti-virus software, print & fax services and email provision.10. Ensure software licensing laws are adhered to. 11. Asset Management including log maintenance for repaired/securely disposed items.12. Managing crisis situations, which may involve complex technical hardware or software problems.13. Planning, developing and implementing the Company IT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness.14. Researching and installing new systems.15. Keeping up to date with the latest technologies.16. Supervising and train staff for in-house special Taylor Made Software System.17. Prepare bordereaux in Ms-Excel for Reinsurance activities Ex: MotorPA (Motor Personal accident) Scheme & GLPA (Group Life Personal Accident) Scheme.18. Updating and maintaining In-house website which was designed and developed by me.19. Updating and maintaining the internal software application which was designed and developed by me for Motor Insurance

1. Provide proper consulting procedures, project management, Principles and etiquette. 2. Investigated proper and improper system maintenance procedures and environment. 3. Consulted and instructed clients on hardware and software procedures. 4. Troubleshoot and fixed PC problems.5. Trained staff on lab on hardware & software including, Ms-WindowsXP, Ms-WindowsVista Editions, Linux Operating Environment, MS Office, Latest Antivirus Packages and Other Latest Technologies.6. Served as hardware/software computer support on both PCs and Laptops.7. Consulted with staff regarding content and layout of web page. 8. As an advisor assisting the client’s to develop a system according to their requirements in the field of Commercial purpose, Medical purpose, Education purpose and similar projects.9. To deal with appropriate authorities and facilitate the client’s including documentation and preparation and acceptance of feasibility studies.10. Under system Development, based on the needs of the software industries using the modern concept of data analysis and database management in order to help clients understand the system and implement it.11. Resolve difficulties encountered by clients during the preparation of feasibility studies, system developments, Introducing latest packages and administrative related matters

Sri Lanka

1. Create and maintain web accounts for faculty, students, and staff.2. Teach all courses in computer curriculum. Specialize in the introductory course of computer literacy, applying my special ability to effectively communicate computer concepts to total novices and excite them to learn more about computers. 3. Constantly update courses and propose curriculum changes to incorporate new concepts and information gathered from computer periodicals and personal experience doing computer consulting4. Teach the Internet to fellow faculty as part of the Faculty Profession Development effort5. Created Microcomputer Applications course, which teaches computer literacy, how to use the computer effectively via word processing, spreadsheet and data base rather than how to program it.6. Established and developed the curricula for the PC Instruction Focus of the Industrial Vocational Training Centre. Taught data base, spreadsheet, presentation, advanced word processing and visual programming language hands-on training sessions for adult students from industry.