Roy E. Email & Phone Number

Kirkland, Wa, Us

Palo Alto, California, United States

San Francisco Bay Area

Seattle, Washington, United States

Working as a Technical Account Manager, I sustained relationships with key business and IT stakeholders for three (3) major clients, including providing relevant technical recommendations on solutions, and resolving customer-specific business needs, which led to high customer satisfaction. My duty involved advocating for customers during triage and resolution of high severity cases to drive business reliability and customer satisfactionMy duties and accomplishments included the… Show more Working as a Technical Account Manager, I sustained relationships with key business and IT stakeholders for three (3) major clients, including providing relevant technical recommendations on solutions, and resolving customer-specific business needs, which led to high customer satisfaction. My duty involved advocating for customers during triage and resolution of high severity cases to drive business reliability and customer satisfactionMy duties and accomplishments included the following:- Liaised among Infoworks Technology, Product teams, and Technical Support team to address product features/technical hurdles- Guided customer to estimate the costs through current Azure tool while helping client to set up an Azure HDInsights clusters- Captained the product implementation and led the health check assessment in one of the major financial institutions Show less

Redwood City, Ca

Responsible for leading and managing data conversion for Guidewire PolicyCenter, ClaimCenter and ContactCenter applications, which include defining conversion strategy, defining batch integration strategy, managing resources and budgets, gathering and analyzing business/ functional requirements, developing functional and technical design for data conversions, developing data mapping documents, identifying gaps, and providing recommendations and/or… Show more Responsible for leading and managing data conversion for Guidewire PolicyCenter, ClaimCenter and ContactCenter applications, which include defining conversion strategy, defining batch integration strategy, managing resources and budgets, gathering and analyzing business/ functional requirements, developing functional and technical design for data conversions, developing data mapping documents, identifying gaps, and providing recommendations and/or solutions.Responsibilities:o Identifying additional scope of works, developing cost estimate, staffing plan, etc.o Identifying program level risks, developing mitigation plan, and communicating it to customers.o Helped defining financial and downstream interface requirements.o Helped define archive and purge strategy for PolicyCenter, ClaimCenter and ContactCentero Helped define sunsetting strategy for legacy systemso Working closely with testing team to define testing strategy for data conversion and batch integrationo Working closely with Infrastructure to define database sizing, setting up ClaimCenter infrastructure for data conversion and batch integration, etc.Major Technologies:Guidewire PolicyCenter 7x/8x, ClaimCenter 6.x/7.x, Guidewire ContactCenter 6.x/7.x, Oracle, PLSQL, Informatica, DataStage Show less

Belmont, California, United States

As an Application Architect, I architected and implemented web-based systems that were flexible and scalable using various technologies. This includes understanding business processes and requirements based on standard telecom processes (TAM) and aligning technologies with business.My duties and accomplishments included the following:- Integrated and maintained Sezmi’s website, CSR Portal, CSR Diagnostic Tools, Common Audit Services, Common Security Services, and User Management… Show more As an Application Architect, I architected and implemented web-based systems that were flexible and scalable using various technologies. This includes understanding business processes and requirements based on standard telecom processes (TAM) and aligning technologies with business.My duties and accomplishments included the following:- Integrated and maintained Sezmi’s website, CSR Portal, CSR Diagnostic Tools, Common Audit Services, Common Security Services, and User Management Services, including developing a standard integration plan for distribution partners.- Optimized the end-to-end On-Demand order processing, including integration with set-top boxes, system messaging gateway, video assets ingest, database schema for catalog server, order processing in billing system, and customer care support.- Evaluated, prototyped, and provided data-driven recommendations for open source and commercial technologies- Captured reporting requirements, designed data warehouse, and developed complete ETL processes via Pentaho Kettle.- Led the development of custom CRM system, billing system, system messaging gateway, and customer portal while working on the middleware to provision digital key for on-demand movies, building an Android application for browsing the On-Demand catalog, architecting a solution for metadata content ingestion, and publishing it various devices. Show less

San Francisco Bay Area

Having served as a Siebel Technical Architect Consultant, I steered the data integration effort between Siebel and Citrix’s legacy systems (Vantive, Lotus Notes, Active Directory), including gathering and analyzing business/functional requirements and developing data mapping documents for 12 conversion points.My duties and accomplishments included the following:- Identified gaps, advanced functional and technical design for data conversions, and provided the most appropriate… Show more Having served as a Siebel Technical Architect Consultant, I steered the data integration effort between Siebel and Citrix’s legacy systems (Vantive, Lotus Notes, Active Directory), including gathering and analyzing business/functional requirements and developing data mapping documents for 12 conversion points.My duties and accomplishments included the following:- Identified gaps, advanced functional and technical design for data conversions, and provided the most appropriate solutions.- Developed project plans for data conversions to support the project manager’s vision while estimating the level of efforts for each of the conversion points, tracking the project’s progress, and providing comprehensive status reports.- Supervised offshore team located in Pune, India to design, build and test the codes based on technical designs. Show less

Mountain View, California, United States

As a Senior Consultant, I led the data migration effort from the Agent Distribution Management system to the new Distribution Channel Management system, which included translating complex business requirements into technical solutions.My duties and accomplishments included the following:- Implemented the design by developing tables, functions, and stored procedures (T-SQL) to validate and extract data.- Designed data migration, data mapping documents for each of the data… Show more As a Senior Consultant, I led the data migration effort from the Agent Distribution Management system to the new Distribution Channel Management system, which included translating complex business requirements into technical solutions.My duties and accomplishments included the following:- Implemented the design by developing tables, functions, and stored procedures (T-SQL) to validate and extract data.- Designed data migration, data mapping documents for each of the data conversion point, and traceability matrix documents.- Developed project plans for data conversion, provided consolidated status reports, and tracked the work progress of teams.Clients: Pacific Life (Data Migration Lead), EMC Mortgage (Data Modeler), LexisNexis (Data Analyst Lead/Siebel Infrastructure Lead), National City Mortgage (Data Team Lead), VISA (System Analyst Lead), Juniper Networks (Siebel Infrastructure and Data Conversion Lead), Bank of America (Siebel Infrastructure Lead and Data Analyst) Show less

San Francisco Bay Area

Functioning as a Database Administrator, I administered and maintained various databases (Oracle 8i/9i & SQL Server 2000), monitored backup and recovery of the enterprise databases, and collaborated with development team to build data modeling for enterprise web applications.My duties and accomplishments included the following:- Implemented the enterprise database with disaster recovery using Oracle Logical Standby & Physical Standby Database.- Utilized Oracle Internet Directory… Show more Functioning as a Database Administrator, I administered and maintained various databases (Oracle 8i/9i & SQL Server 2000), monitored backup and recovery of the enterprise databases, and collaborated with development team to build data modeling for enterprise web applications.My duties and accomplishments included the following:- Implemented the enterprise database with disaster recovery using Oracle Logical Standby & Physical Standby Database.- Utilized Oracle Internet Directory (LDAP) technology to design and implement enterprise identity management solutions.- Integrated Oracle 11i e0Business Suite with HR legacy system by developing scripts to export data from ADP PCPW & Softwriters.- Deployed Oracle 9i and 10G Application Server to support the website development that utilized the Oracle Ultra Search & Portal. Show less

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