 Dealing with multiple telephonic queries from Discovery members, brokers and franchises. Dealing with queries through to resolution. Accurate logging of all queries Updating clients on the progress of their queries Ensuring that our clients receive superior service Responsible handling of administrative task, including keeping accurate, detailed stats of all queries and correspondence. Accurate reporting in place in order to provide quality feedback to direct Manager Routing all enquires to the correct department so that clients query can be adequately handled. Utilizing the Discovery systems for calls, queries and correspondence.  Assisting financial advisors on updates of application and policies by taking bound call from the United Kingdom. Handling telephonic and e-mail queries from brokers and staff in various channels in the Pru Protect market. Reducing life cover Indexing and routing incoming medicals including letters, faxes and queries Receiving Confirmation Verification changes and distribute to Underwriting for final decision Servicing Underwriting i.e. Quotes receipt and distribution to Underwriting for approval on changes requested or for further requirements Answering e-mail queries Updating policies with trust information Sending medical requirements to Medicals Direct(Service Provider) Servicing Underwriting i.e. Quotes receipt and distribution to Underwriting for approval on changes requested or for further requirements Assisting financial advisors and clients with information required regarding policies and benefit explanation. Assisting Financial Advisors with application updates (i.e. further information required from updating clients personal and banking details. Activation of policies Logging of inquiries to other departments and escalating them to other departments for resolution.

 To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard. To ensure all prospective members receive the appropriate information and tour of the Facilities. To be responsible for the administration of membership paperwork and to ensure that it isprocessed accordingly. To be responsible for recording daily sales and to be familiar with the total membershipsales for the club. To be fully aware of promotional activities and sales targets. To achieve on a weekly basis standards and target, as set down by the company with regard to the following Key Performance Indicators:Tour to sale, calls to appointment, number of referrals per new adult member and number of telephone calls made. To attend monthly sales meetings to provide relevant information pertaining to membership sales. To be accountable for all cash handling, reporting any mistakes or shortfalls immediately. To carry out competitor analysis on a regular basis in order to provide information which can be used positively when selling the club.

Front office:  Ensuring that all administrative work is done according to set standards. Receiver of all incoming calls and re-direct these to the person or department requested. Obtains arrival lists an relative correspondence, taking note of any special requests, groups or VIP guests arriving (ensuring that rooms are pre-allocated) Changing in housekeeping rooms status on computer system accordingly. Checking in and checking out of guests or groups. Making sure that all dockets are posted and filed before the end of the shift. Ensuring that all guests’ accounts are paid according to set standards. Contributing to guest satisfaction by providing a high standard of service, Deposit follow up (BT, Voucher, Credit card etc) Follow up on any customer requests (wake up calls, taxi etc) Solving guest’s queries. Making sure by balancing and writes up banking at the end of shift and complete the standard night audit report. Sales and marketing of the hotel to guests, Maintaining CLS system on daily basis Maintain health and safety standards in the Department. Informs guests about the formalities, any special conditions relating to their stay and the services available, Ensures that guest documentation at Reception and in the lobby is available and up to date, Cancelling on non-guaranteed reservations,  Daily night audit and month end. Making reservations for individuals and groups CONFERENCING & BANQUETING Making of Group Bookings, Answering incoming calls and making calls. Replying to e-mails, Making quotations and invoices Conference Venue Setup, Delegating Reservations, Rooming List and Room Allocations

Reception- Print follow up from Rendezvous (booking system), pull equiry sheets & files for follow ups, filing and make copies of event sheets.Reservations Office- General assistance with events,attend event sheet meetings,check venues as per event sheet,meet,greet and orientate clients with coordinator.Sales- Assist sales manager for new business with registering CSIR ICC on government procurement system and updating sales calls databases.Customer Relations- Hand out client evaluation forms to all organisors in the morning, follw up wiht clients,data capture these for the monthly client & delegate feedback report,communicate wiht clients and delegates during lunch and tea breaks with CRM,compile daily comments for a weekly feedback report.

I worked as an assistan chef in the kitchen and then moved to the sales side of the company as a cashier.

Waitering in the restaurant, conferencing venues outside the restaurant as well as assistant chef in the kitchen.