Refilwe Zitha Email & Phone Number

South Africa

I Continuously monitor surveillance cameras, alarms, and access control systems to detect and respond to security breaches or unusual activities.❖ Respond promptly to alarms and security alerts, assess the situation, and take appropriate actions, such as contacting law enforcement or dispatching on-site security personnel.❖ Coordinate emergency responses.

Roodepoort, Gauteng, South Africa

• Engaged in handling a high volume of inbound and outbound calls, providing exceptional customer service while addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Arranged deliveries for clients, coordinating with logistics partners, and monitoring the status of shipments to ensure timely and accurate deliveries.
• Effectively communicated with delivery drivers, proactively tracking their progress and addressing any delays to minimize customer inconvenience.
• Skillfully managed irate clients, patiently listening to their concerns, empathizing with their frustrations, and finding appropriate solutions to maintain customer loyalty.
• Successfully redirected parcels from one province to another, ensuring smooth logistics operations and minimizing delays.
• Collaborated with cross-functional teams, including warehouse personnel, to streamline delivery processes and enhance overall customer experience.