As the leader of the operations engine for Provar's global Customer Success team, I drive the creation and maintenance of essential content, processes, and collateral that bolster our team's effectiveness. I oversee key customer education initiatives, including the University of Provar, release notes, documentation, the Provar Forum, and customer training, ensuring they are consistently aligned with the latest product updates. By collaborating cross-functionally with Product, Marketing, Sales, and Service teams, I elevate content development and contribute to upsell opportunities and customer retention.

Honorable Discharge, Top Secret / SCI ClearanceDeployed to Kuwait in support of OSWDeployed to Afghanistan in support of OEFRecognized by the J-CAOC as the AO standard for mission debrief reportsConducted intelligence debriefings of US and allied military personnel involved in combat operationsMaintained Intel website and conducted intelligence training for aircrew and intelligence personnel Trained aircrew on threats, maneuvers, collecting and reporting Aided in mission planning by collecting, preparing, maintaining, and presenting current intelligence