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Jakarta, Indonesia

Jakarta, Indonesia

Indonesia

● Analyzed banking data to find trends and insights for better decision-making.● Cleaned and organized raw data to improve accuracy and quality.● Created interactive dashboards in Tableau to visualize key performance metrics for management.● Developed a predictive model in Python to forecast customer retention, improving accuracy by 20%.

Indonesia

● Perform in-depth data analysis to identify trends and patterns in banking datasets, providing valuable insights that support a company's strategic decision-making.● Manage and sanitize raw data to ensure accuracy and consistency, resulting in significant improvements in the quality of data used by teams.● Create interactive dashboards using Tableau to visualize key performance metrics and present analysis findings to the management team in an easy-to-understand way.● Developed a predictive model using Python and scikit-learn to forecast customer retention rates, resulting in a 20% improvement in prediction accuracy.

Greater Jakarta Area, Indonesia

● Created a master plan for initiatives, managing projects effectively.● Focused on customer needs to enhance their experience.● Maintained a customer satisfaction score of 90% and increased loyalty.● Helped generate 15 new customer references and case studies.● Collaborated with teams to meet business needs and develop solutions.● Resolved 85% of customer complaints efficiently.● Conducted KYC analysis for new customers, ensuring compliance.

Greater Jakarta Area, Indonesia

● Responds to incoming calls from customers.● Respond to Live Chat and Email.● Serving customers and provide clear information about the company's products.● Ensuring service to prospective customers runs according to service standards that have been defined company.● Ensure the completion of problems complained of customers in accordance with applicable service standards in the company.● Assisting the application submission and verifying whether the required data and documents are already in the system.● Doing KYC Analyst of new data and document from new customers.

Greater Jakarta Area, Indonesia

● Hiering new student who wants to join.● Contact the data from self data and Telemarketing.● Create appointment to meet with new student.● Follow up new member.

Greater Jakarta Area, Indonesia

● Receive incoming calls from customers both banking and credit card customers.● Provide an appropriate solution of every problem faced by the customers.● Provide information in accordance with the needs of customers.● Create a report of each issue submitted.● Contacting customers for information of unresolved issues.● Offer products that only exist in phone banking agent.

Jakarta

● Check the data on the items that are subject to tax because the items come from China.● Make a list of data on what items have tax with the amount of tax.● Report the latest tax data to management for checking.● Make a tax payment note.● Report the tax costs that must be paid.

Bachelor'S Degree, Management Information Systems, General, 3,00

Activities and Societies: Reading an Article, Secretary of Girl Organization

Data Analyst, 89/100

1. Data Collection: Cleaning and formatting data for analysis. 2. Data Processing: Identifying patterns and trends in the data. 3. Data.