Refita Putri Email and Phone Number
With a steadfast commitment to customer satisfaction, my role as Customer Service Supervisor involves elevating service standards and resolving complex customer issues. Our team thrives under a customer-first philosophy, achieving rapid complaint resolutions and harnessing customer feedback to enhance our services continually. As a Data Analyst, I mastered the art of transforming raw banking data into strategic insights. Crafting interactive dashboards and developing predictive models significantly improved decision-making processes and customer retention forecasting. The synergy of analytic problem-solving and a deep understanding of customer relationship management propels me to consistently deliver excellence in customer experience.
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Customer Service SupervisorPt Artha Permata MakmurJakarta, Indonesia
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Customer Service SupervisorPt Artha Permata Makmur Nov 2023 - PresentIndonesia● Analyzed banking data to find trends and insights for better decision-making.● Cleaned and organized raw data to improve accuracy and quality.● Created interactive dashboards in Tableau to visualize key performance metrics for management.● Developed a predictive model in Python to forecast customer retention, improving accuracy by 20%. -
Data AnalystRevou Sep 2023 - Dec 2023Indonesia● Perform in-depth data analysis to identify trends and patterns in banking datasets, providing valuable insights that support a company's strategic decision-making.● Manage and sanitize raw data to ensure accuracy and consistency, resulting in significant improvements in the quality of data used by teams.● Create interactive dashboards using Tableau to visualize key performance metrics and present analysis findings to the management team in an easy-to-understand way.● Developed a predictive model using Python and scikit-learn to forecast customer retention rates, resulting in a 20% improvement in prediction accuracy. -
Senior Customer Experience Lender SpecialistModalku Jul 2017 - Aug 2023Greater Jakarta Area, Indonesia● Created a master plan for initiatives, managing projects effectively.● Focused on customer needs to enhance their experience.● Maintained a customer satisfaction score of 90% and increased loyalty.● Helped generate 15 new customer references and case studies.● Collaborated with teams to meet business needs and develop solutions.● Resolved 85% of customer complaints efficiently.● Conducted KYC analysis for new customers, ensuring compliance. -
Customer SupportModalku Nov 2016 - Jun 2017Greater Jakarta Area, Indonesia● Responds to incoming calls from customers.● Respond to Live Chat and Email.● Serving customers and provide clear information about the company's products.● Ensuring service to prospective customers runs according to service standards that have been defined company.● Ensure the completion of problems complained of customers in accordance with applicable service standards in the company.● Assisting the application submission and verifying whether the required data and documents are already in the system.● Doing KYC Analyst of new data and document from new customers.
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Educational ConsultantEf English First Indonesia Sep 2016 - Oct 2016Greater Jakarta Area, Indonesia● Hiering new student who wants to join.● Contact the data from self data and Telemarketing.● Create appointment to meet with new student.● Follow up new member. -
Callcenter AgentCimb Niaga Aug 2015 - Aug 2016Greater Jakarta Area, Indonesia● Receive incoming calls from customers both banking and credit card customers.● Provide an appropriate solution of every problem faced by the customers.● Provide information in accordance with the needs of customers.● Create a report of each issue submitted.● Contacting customers for information of unresolved issues.● Offer products that only exist in phone banking agent. -
Admin TaxationCentral Cipta Kemakmuran, Pt Mar 2014 - Jul 2014Jakarta● Check the data on the items that are subject to tax because the items come from China.● Make a list of data on what items have tax with the amount of tax.● Report the latest tax data to management for checking.● Make a tax payment note.● Report the tax costs that must be paid.
Frequently Asked Questions about Refita Putri
What company does Refita Putri work for?
Refita Putri works for Pt Artha Permata Makmur
What is Refita Putri's role at the current company?
Refita Putri's current role is Customer Service Supervisor.
What schools did Refita Putri attend?
Refita Putri attended Stmik Indonesia, Revou.
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