Refiyandi Syabani Email & Phone Number

Indonesia

Jakarta, Indonesia

• Fully responsible for 23 braches issues in the sales module from business processes, bugs, system improvements, and integration to the TAM (Toyota Astra Motor) surrounding system.
• Analyze issues reported from dealers by observing dealer business processes or using SQL server to trace the data creation process.
• Categorize quality issues, perform root cause analysis, and collaborate with technical teams to improve application quality.
• Look for alternatives to resolve problems reported by dealers and communicate with other module teams such as Finance, CRM, Aftersales if the problem is related to any of these modules.
• Propose a fixing or improvement method to the Developer of every problem that has been analyzed so that the same problem does not occur in the future.
• Bridging communication or problem escalation between dealers and TAM business users.

Greater Jakarta Area, Indonesia

• Fully responsible for the activities of 5 implementor members and controlling issues in the sales module when implementing it at the Toyota Branch.
• Demonstrate business processes and how to use the DMS Sales Module application to 39 users at Toyota Branches.
• Created daily and weekly plans for activities of the implementor team on duty at the Toyota Branch.
• Analyzed every report received from the implementor related to business process and application issues.
• Provide solutions for every issue that has been analyzed to implementor and communicate with the Developer regarding fixing options if the problem is related to the application.
• Created daily reports regarding implementor activities and problems found in Toyota Branches.

Indonesia

• Fully responsible for 8 tester members activities and the testing module sales process in the CRUD, UT, SIT & UAT phases.
• Created daily, weekly and monthly work plans for tester members.
• Analyzed existing CRUD, UT, SIT & UAT scenarios that are in line with requirements and can cover dealer business processes. The SIT & UAT phase has around 310 scenarios.
• Guiding and explaining the novice tester to run the scenario. This process does not only run scenarios but also transfers knowledge about the DMS Sales Module business process, so that in the future the tester can.
• Analyzed every problem reported by tester sales members and discussing it with the analyst team. In this process we use Jira, Basecamp and excel tools.
• Bridging communication between analysts and developers regarding requirements and fixing methods.

Greater Jakarta Area, Indonesia

• Analyzed business processes that have been created by the Senior Analyst and complete specific validation for each transaction process in the Sales Module.
• Created menus and Master/Parameter features needed in the Sales Module.
• Created FSD Master / Parameter Sales Module documentation. In making documents using Balsamiq and Visio software.
• Analyze and ensure each Master / Parameter sales module can be connected to the transaction and can be used until the end of the Sales process.
• Demonstrate and bridging the Sales Module business process to developers before starting to develop.

Greater Jakarta Area, Indonesia

• Take note of every meeting that takes place.
• Create SRS and FSD documentation provided by Senior Analysts using Balsamiq and Visio software.
• Responsible to deliver meeting results to the DMS Sales team and sales business user.

Bandung Area, West Java, Indonesia

• Look for a supplier of men's clothing from t-shirts, shirts, jackets, pants and more.
• Negotiate the quality, quantity, and purchase price with the supplier.
• Determine the quantity and selling price of men's clothing.
• Distribute men's clothing to 21 branches in Bandung according to their needs and markets.
• Conduct market survey based on monthly sales of Branches.
• Arrange product displays, events, and promos at each Branch.

Bachelor'S Degree, Human Resources Management, 3.27

Master'S Degree, Human Resources Development, 3.24