Refuoe Khatlisi
AeroLeads people directory · profile

Refuoe Khatlisi Email & Phone Number

Manager Service Support Helpdesk and Fraud Engagement Center at Capitec
Location: City Of Johannesburg, Gauteng, South Africa 8 work roles 3 schools
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Capitec
Role
Manager Service Support Helpdesk and Fraud Engagement Center
Location
City Of Johannesburg, Gauteng, South Africa
Company size
20968 employees

Who is Refuoe Khatlisi? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Refuoe Khatlisi is listed as Manager Service Support Helpdesk and Fraud Engagement Center at Capitec, a company with 20968 employees, based in City Of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Refuoe Khatlisi.

Refuoe Khatlisi previously worked as Manager Service Support Helpdesk at Capitec and Helpdesk Performance Manager at Capitec Bank. Refuoe Khatlisi holds Certificate, Contact Centre Management, Level 3 from Seta Desenvolvimento Gerencial.

Company email context

Email format at Capitec

This section adds company-level context without repeating Refuoe Khatlisi's masked contact details.

Capitec

Review company-level records connected to Refuoe Khatlisi before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Refuoe Khatlisi

Dynamic and results-oriented Service Support Manager with over 10 years of leadership experience in the telecommunications and banking industries. Proven track record in operations management, client care, and helpdesk team leadership, ensuring high-performance service delivery, continuous process improvements, and exceptional client satisfaction. Expertise includes overseeing multi-functional teams, managing key performance indicators (KPIs), and driving operational efficiency. Strong problem-solving skills, with a commitment to fostering productive environments through coaching, mentoring, and team development.

Current workplace

Refuoe Khatlisi's current company

Company context helps verify the profile and gives searchers a useful next step.

Capitec
Capitec
Manager Service Support Helpdesk and Fraud Engagement Center
Johannesburg, GP, ZA
Website
capitecbank.co.za
Employees
20968
AeroLeads page
Company profile
View company profile Email format
8 roles

Refuoe Khatlisi work experience

A career timeline built from the work history available for this profile.

Manager Service Support Helpdesk And Fraud Engagement Center

Capitec

Johannesburg, GP, ZA

Manager Service Support Helpdesk

Current
Capitec

Leadership & Team Management: leading a team Client Service Operations Managers, ensuring smooth daily operations, providing coaching, mentorship, and performance evaluations to enhance team effectiveness.Customer Service Excellence: Managed escalations and ensured timely resolution of client queries and issues, maintaining high levels of customer.

Nov 2023 - Present

Helpdesk Performance Manager

Capitec Bank

Johannesburg Metropolitan Area

Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.Working with HR and Recruitment drive the recruitment & selection of Team Leader and Advisors.Contribute to the design and implementation of Change Programmes and.

Jul 2019 - Oct 2023

Client Care Performance Manager

Capitec

Johannesburg Area, South Africa

Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.Working with HR and Recruitment drive the recruitment & selection of Team Leader and Advisors.Contribute to the design and implementation of Change Programmes and.

Nov 2016 - Jun 2019

Support Specialist

Capitec Bank

Johannesburg Area, South Africa

Troubleshooting and resolving IT issues in a timely manner.Communicating with coworkers to diagnose problems.Installing and configuring hardware and software.Talking coworkers through the process of fixing technical issues.Prioritizing your workload to ensure the most critical issues are resolved first.Documenting common support procedures that coworkers.

Jan 2016 - Nov 2016

Helpdesk Team Leader

Capitec Bank

Managing the departmental SLA.Managing incidents and giving feedback within the required turnaround time.Manage and monitor staff adherence to schedule.Manage staff leave and IR issues.Handling the recruitment and selection section.Taking escalation calls and complex queries Ensure escalation and complaints are handles within the SLA and feedback is.

Nov 2010 - Dec 2015

Acting Operational Manager

Telkom

Cape Town Area, South Africa

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication.

Nov 2008 - Nov 2010

Adsl Technical Support Agent

Telkom

Cape Town

Supporting ADSL to private clients as well as Businesses.Supporting the Internet service for all TelkomSA users.Supporting business Networks provided by Telkom.

May 2008 - Nov 2008
Team & coworkers

Colleagues at Capitec

Other employees you can reach at capitecbank.co.za. View company contacts for 20968 employees →

NM Nhloh Muthwa Nhloh Muthwa Colleague at Capitec Durban, KwaZulu-Natal, South Africa, South Africa View → TC Tanya Campher Tanya Campher Colleague at Capitec Cape Town, Western Cape, South Africa, South Africa View → SL Sonia Liddle Sonia Liddle Colleague at Capitec South Africa, South Africa View → ZH Zandile Hene Zandile Hene Colleague at Capitec Cape Town, Western Cape, South Africa, South Africa View → TS Tumelo Shokane Tumelo Shokane Colleague at Capitec City Of Johannesburg, Gauteng, South Africa, South Africa View → NM Nwabisa Mzimkhulu Nwabisa Mzimkhulu Colleague at Capitec City Of Cape Town, Western Cape, South Africa, South Africa View → AP Aldrin Padayachee Aldrin Padayachee Colleague at Capitec Western Cape, South Africa, South Africa View → CJ Chantelle Jacobs Chantelle Jacobs Colleague at Capitec Cape Town, Western Cape, South Africa, South Africa View → NT Nondumiso Tyuluba Nondumiso Tyuluba Colleague at Capitec Pretoria, Gauteng, South Africa, South Africa View → KF Khule Fuze Khule Fuze Colleague at Capitec Durban, KwaZulu-Natal, South Africa, South Africa View →
3 education records

Refuoe Khatlisi education

Matric, Mathematics And Physical Science

Mariazell Public High School
FAQ

Frequently asked questions about Refuoe Khatlisi

Quick answers generated from the profile data available on this page.

What company does Refuoe Khatlisi work for?

Refuoe Khatlisi works for Capitec.

What is Refuoe Khatlisi's role at Capitec?

Refuoe Khatlisi is listed as Manager Service Support Helpdesk and Fraud Engagement Center at Capitec.

Where is Refuoe Khatlisi based?

Refuoe Khatlisi is based in City Of Johannesburg, Gauteng, South Africa while working with Capitec.

What companies has Refuoe Khatlisi worked for?

Refuoe Khatlisi has worked for Capitec, Capitec Bank, and Telkom.

Who are Refuoe Khatlisi's colleagues at Capitec?

Refuoe Khatlisi's colleagues at Capitec include Nhloh Muthwa, Tanya Campher, Sonia Liddle, Zandile Hene, and Tumelo Shokane.

How can I contact Refuoe Khatlisi?

You can use AeroLeads to view verified contact signals for Refuoe Khatlisi at Capitec, including work email, phone, and LinkedIn data when available.

What schools did Refuoe Khatlisi attend?

Refuoe Khatlisi holds Certificate, Contact Centre Management, Level 3 from Seta Desenvolvimento Gerencial.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.