Identify and convert sales leads and maintain strong working relationships with new and existing customers. Within my role I:Facilitate and lead customer specific training sessions to enable the customer to operate effectively and in accordance with industry best practice.Upsell products and actively increase the basket mix of goods purchased by new and existing customers.Introduce a variety of innovative laundry and dry-cleaning products manufactured in-house to both new and existing customers.Provide customer assistance and share industry best practice with regards to customer auto-dosing setups and their wash processes improving customer results and satisfaction.Self-generate new leads through market analysis and convert theses leads through face- to- face and telephone meetings.

Identify and convert sales leads and maintain strong working relationships with new and existing customers. Within my role I:Introduce new capital products suppliers to the UK market and negotiated multiple customer deals with a value in excess of £70k.Managed the accounts of large London based group laundries / dry cleaners.Improved the margin on products through use of recognized selling techniques and models (Features & Benefits, SPIN, LIM).Managed overdue customer debt and the collection or agreement of payment plans.Positively grew customer profitability in the Southern and London sales territories.Re-launched an existing product range resulting in the generation of an additional contracted sales revenue of circa £345k per annum.Overcome a negative reputation and brand image in the market and maintained profitable relations with high value customers.Negotiated the sales off of excess stock in the business upon close generating positive returns for the business.

Managed and reviewed Branch Managers performance while assisting branches with the design and implementations of operational strategies.Key highlights of this role include:Embedded standardized operations procedures for the dry-cleaning process reducing the time taken to pre-spot garments resulting in increased productivity and improved customer feedback and wash results.Worded as part of a core sales team to design marketing collateral and promotions for branches.Improved the operational workflows resulting in increased productivity.Improved operational efficiencies within branches helping to increase profitability and reduce cost and re-processing of garments.Negotiated supplier purchase agreements and prices.Oversaw and managed retail branches ensuring branches were following company polices and best practice.

Identify and convert sales leads and maintain strong working relationships with new and existing customers.

Opened a new dry cleaning business from start up, working in the industry to serve the high-end, high value section of the marketplace. Sold as a going concern in 2003.Established best practice and industry recognized standard operating procedures. Grew the business from inception to annual revenues in excess of £150k with high profitability.Negotiated and established lasting working relationships with high end international retails including Harrods and Caroline Castigliano.Established a well renowned, first class service the high-end professional market.Was the first dry cleaner in the UK to trial a pre-spotting machine soap working in collaboration with Seitz GmbH.